Dealing with questions about the obvious

As most of you know, I deal with several bank owned properties at the same time. These properties are typically in high demand and therefore I receive quite a few calls a day on them. I can deal with serious questions, but the following conversation (which on some days occurs every few minutes) really can be frustrating.

Caller: Hello, I am calling about your listing on 33rd Street.

Me: What can I do for you?

Caller: What's the story behind this property?

Me: Well, what do you need to know?

Caller: Is it vacant? (note that vacancy status is on MLS)

Me: Yes, it is.

Caller: Is this a short sale?

Me: No, it is bank owned. (this is also on MLS . I also explicitly say it is ‘not a short sale' in the agent remarks.)

Caller: Do you have any offers? (If I have multiple offers, this is also on MLS)

Me: Yes, we have multiple offers.

Caller: Where do we need to be to get it?

Me: I cannot disclose this.

Two minutes later, I receive another call and it starts all over again, and again, and again.

I have tried changing my voice mail to state that all MLS information is current and intentionally do not answer my phone. I then receive a message stating "this is so and so. Please call me.'" When I return the call, the above conversation happens all over again.

Certainly I have noticed that most agents lack attention to details. If you want the listing agent to be on your good side, calling her with questions she has already answered on MLS is not a good way to start.

Keep in mind that while I am answering these calls I am dealing with distressed homeowners, trying to close transactions, putting out hourly fires, and trying to prevent myself from going insane.

So the next time you call on a listing, please read the information on MLS first as it is current and up to date.