Don't Be A Know-It-All

Don’t Know All The Answers

Do you pretend that you know the answers at work when you really don’t? If you have, then you know it takes a lot of energy to pretend to know when you don't. And most people can see right through the veneer of what you’re saying, usually because there’s no substance behind it.

People pretend they know answers when they don’t for varied reasons. Some people are insecure about looking foolish or stupid. Some people want to be respected. Some people want to be seen as problem solvers. Whatever your reason for pretending to know more than you do, though, it’s a good idea to stop participating in something that can undermine your credibility with others when they find out you don’t really know what you’re talking about. And in our business, credibility is sometimes the most important thing we can convey to our clients. This makes them feel comfortable doing business with us and builds trust in our relationship.

Use your energy instead to find the answer to what you don’t know. Start by admitting it: Say simply, “I’m not sure what the answer to that is, but I’ll try to find out.” Then follow through with your promise of looking into it. Or accept graciously the information others are likely to offer you when you admit up front you don’t have all the answers. You’ll find that this takes less energy, is more rewarding, easier – and will give you the reputation you desire as someone who knows how to find out whatever needs to be known. We have all heard this but implementing it into our everyday life and business is the trick. One trick I would suggest is to get a smart phone with a reliable internet connection, like a Blackberry, Palm, or iPhone. This way, you can find the answer quickly and it shows your clients that you are prepared and dedicated to your service.

“If it is not right do not do it; if it is not true do not say it.” -Marcus Aurelius

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