The City of Chino Hills launched its new online registration system that will allow residents to register for
recreation activities, classes, and programs from home or from work using the City website at
www.chinohills.org. RecTrac, the recreational management software and web registration system was
activated on March 24th. The Recreation Division serves a community of nearly 80,000 residents, and added
the new online service to provide one more convenience for residents.
"Doing business on the Internet is the direction society is moving," explained Jonathan Marshall, Community
Services Director. "Our goal is to offer the best services and options, and online registration is another tool
we can use to make the park and recreation experience more enjoyable for our community."
RecTrac, a product of Vermont Systems, allows the Chino Hills Recreation Division to make its activities
available via the Internet while synchronizing all of its online and offl ine processes. Registration and data
management capabilities can be accessed quickly; online enrollment reduces the workload and paperwork
involved in the registration process.
Signing up for programs online is fast, fun, and convenient.
Participants can view program information, check availability,
and register within minutes. Online registration also provides
each household with a calendar that details everything
they have registered for! Users can edit their household
information, add members, send feedback, and print and view
old receipts under their account.
To use the new system, each household must have a Login and
Password. Persons who have registered for a City program
or class anytime after January 2009 already have a Login and
Password. The Login is the Household ID number located
at the top of the receipt. The Password is a random string
of letters and numbers that customers can change after their
fi rst Login. The City also offers online support for forgotten
passwords.
Customers already in the system will receive an email that includes their Login and Password. Those who
did not provide an email address will get a letter containing the information. If the customer is a brand new
user and has never registered for classes or programs with the City, they will need to call or visit Recreation
to have an account created for them. This stop is necessary due to security reasons. Credit card information
is not stored in the system. Unregistered visitors can browse as a guest. Customers can search for classes
and events by instructor, class type, keywords, and dates and times. Online registration will not be available
for some classes such as Tiny Tots, Summer Day Camp, and trips that require a deposit due to the paperwork
required. However, customers can still view the class and get necessary information.
Visit the City's Website at www.chinohills.org click "Recreation," "Online Registration," or
"E-Services," "Recreation Registration." For more information, call (909) 364-2700.
