Burien, WA Real Estate - Lisa Bosques, Assoc. Broker/Mktg Specialist

When I think of Realtor Safety, usually the things that come to mind have to do with protecting myself from the actions of strangers in various situations.

Self-defense is, in my opinion, a very necessary skill, particularly when you're in a field like Real Estate where you're working with the public and in many different geographic areas.

However, the one thing I never imagined I would have to do was protect myself from MYSELF.

Let me explain: I fell down in a house today while out previewing at Broker's Opens and sprained my ankle. I had a moment where my mind was more intently focused on the room I was heading to than on my footing. I fell down one step and twisted my ankle. I was on the ground a good 2-3 minutes, with the agent standing over me asking if she could help me up. All I wanted to do was lie there for a while.

I did eventually pull myself and my humiliated ego off of the ground, and limped to my car. The pain wasn't nearly as bad then as it is right now. This injury is seriously going to put a cramp in my week. If it were any more serious I'd have to go to the doctor, and then I'd really be mad at myself.

I am usually very careful when previewing homes. Even so, something at some point is bound to catch you off guard. I once caught my foot on a slightly higher than normal threshold, and threw out some back muscles pretty good.

From this experience I've been reminded of two things:

1. Pay complete attention to where you're walking inside and outside of a home. There are many things to contend with such as slippery moss, super-secret basement stairwells with no lights and wobbly handrails, and my own klutzy self just to name a few.

2. Wear sensible shoes.

I'm off to elevate and ice my foot now. Be careful out there everyone!

Ah, yes. I've just discovered another time-sucking website to peruse. The sarcastically-named LovelyListing.com features all of the terribly bad photos we see in the MLS and in our very own flyers.

It looks like we can all stop wasting color toner printing out the most egregious photos and tacking them up on the bulletin board, because now we can not only view these awful photos, but also enjoy some hilarious commentary here.

Enjoy killing lots of time on this site. Oh, and have fun submitting your own photos as well...I'm sure we're all hiding one or two bad photos in our repertoire, or know someone else who is!

That's the excited claim I hear coming from my radio every morning. A local commercial is advertising foreclosure workshops and stating several examples in their commercial of great deals to be had.

"For example, a house in Tacoma valued at X was recently sold for X. That's $100,000 in instant equity!"

Question is, how are they determining "value"? I'm not certain myself, but from hearing the examples it sounds to me like they are using the previous purchase price to determine value. You know, the prices from 2005-2007 that were inflated to begin with. That is not the value anymore.

Sure, there may be a little bit of instant equity. But $100,000 or more? You'll be lucky to purchase a bank-owned or foreclosure and reap 4-or low 5-figure gains right off the bat, and that's after you put in some work.

So a note of caution when listening to these commercials, and remember, if you have any questions about any home, you can always ask your favorite real estate professional to help you with a little research.

I really hate to complain. Truly, I do. But today I have experienced a succession of customer service failures, and frankly I'm at the point of exhaustion and complete frustration. It's 6:30 p.m. and I just want to go to bed and start over tomorrow.

Today was my son's first day of school. He is supposed to catch his bus(for what was to be his first bus ride ever) at 8:08. We arrived at the elementary school around the corner from our house, his bus stop, at 7:55 a.m. and checked in with the principal to find out exactly where we are supposed to wait, since it wasn't addressed in the letter that I received from the school. No biggie I guess.

So we wait. And wait. A bus finally comes at 8:20 and does not turn in to the bus zone but speeds past, and stops more than half a block away. We run over there to see which bus it is. There's no number posted on the bus's back or front windows, so we have to go all the way to the side of the bus, which means running all the way to the bus, to read the opaque white numbers on the side, which are obscured by mirrors if you happen to be looking at the bus from the front.

It's not our bus. Meanwhile, a whole bunch of buses start turning into the bus zone so we run back to make sure we don't miss it. None is our bus. We wait till 8:30, 8:35. My husband, just getting off of work, sees us and comes by the school. I tell him what's going on and we get in the car to take my son to school. Luckily he got off work early; we only have one car. Meanwhile, I have the principal call transportation to see what's going on.

So we get to my son's new school late. I ask two different staff members where my son's teacher's class is, and they lead me to complete opposite ends of the building. At the beginning of the year we found out that my son's program would be moving to this school. In front of the entrance to every group of classrooms were big sheets of paper with the teachers' names on them; every one, of course, except for that of my son's teacher. Finally at 8:55 I find the teacher and send my son into class late. I overhear other students in my son's program talking about how they were not picked up by the bus either.

I call the district transportation line and ask why my son was not picked up this morning. She asks for my son's name, and then says, "Oh, the bus driver came by at 8:08 but your son was not there." I tell her that's a flat-out lie, and I have the principal to back me up on that. I tell her that I need to know why my son was not picked up so that a) I know he will at least be getting home from school, and b) he can be picked up for school tomorrow. The lady then gives me the excuse that, "Oh, the first couple days of school are crazy, that's just the way it goes and there's nothing I can do about that now!". I tell her that her answer is unacceptable and that we will see what happens tomorrow. I meet the bus driver at the end of the day and asked what happened. He hemmed and hawed and gave a very unclear answer. Gotta love the CYA.

I know that sometimes people need to be cut some slack, but this is 2009. We should have more effective systems down by now.

Why is it okay to have the attitude that it's totally fine to completely forget to pick up little children because it's the "first couple days of school?"

I'm self-employed. I can't get away with making such excuses. On the occasions when I do screw up, an apology sure goes a lot further than a bunch of B.S. and defensive posturing.

******

THEN, we go to T-Mobile because my husband needs a new phone, because his 6-month old phone goes black and dies(nope, we didn't get the warranty). He had decided on a phone online, but when he got to the store he saw another one he liked better. He spends about 40 minutes comparing the two. He finally decides on the one he spotted in the store. We tell the salesperson that this is the phone we want.

He then says: "Oh, that phone? You can't purchase that here, that phone is only available online." "Really?" I said. "Is there some reason why there couldn't be a little note next to the phone that states something to that effect? Because we've just wasted 40 minutes here". I was friendly but clearly frustrated; I'm not one of those people that treats service people badly, but I do share my opinion. He apologized, and we left.

We went home, went online, and - guess what? The phone is not visible anywhere on the website. I pick up my working phone and call my local T-Mobile. I ask if they might have the phone, out of desperation. The very friendly, helpful associate on the other end says, "Oh, that phone? That phone has been discontinued! I'm surprised it was still on the floor!" Yeah, me too buddy.

I know, perhaps I expect too much. Sometimes the world is too much for me. I need to follow in the footsteps of the Danish, the happiest people in the world. Why are they the happiest people in the world, you ask? The answer: lowered expectations. Not to mention highly organized, much like the rest of Scandinavia. I bet any IKEA employee would take one look at our district's school buses and say, "Ya know, maybe we should make bus numbers that are actually VISIBLE, and put them where they can actually be SEEN!".

Done with my rant.