About a week ago I was out to dinner with my family and about half way through our meal it started to snow pretty heavily. We noticed that our waitress kept looking out the front window and she looked irritated to still be at work while the snow was pouring down. When she came back over to our table to check-in with us, she asked “How is everything? Can I get you anything else?” She didn’t make eye contact or even seem to be listening for a response. In fact, she was looking outside again at the snowstorm and probably dreading the rest of her shift.
I paused before responding to see if she would start paying attention. After what seemed like several seconds, she finally made eye contact with me and I said “wow, the snow’s really coming down tonight! Will you be able to get off work early so you don’t get stuck in the snow?” She responded with “Ha, yea right. Our managers could care less. So did you need anything else?”
I was appalled by her negative attitude as well as her representation of the company she worked for. How should she have handled the situation? She should have never showed her irritation with being at work or negative opinion of the managers. She should have "slapped on a smile" and had a positive attitude - she couldn't change the fact that it was snowing and she had no choice but to finish her shift. As a customer, we were expecting a positive and memorable experience. We didn't get what we were looking for.
Why am I sharing this story? I want to ask a question... How is your brand represented on a daily basis? Do your "people" present themselves professionally? If asked about your company, can they explain what your company does and how you're different than your competition?
Need help developing your brand? Let us know. We specialize in creating customized branding packages for our clients. Custom website design, logo design, home brochure, postcard, business cards, letterheads, etc. Let us help you develop a brand to help you stand out from your competition. Your target market will begin recognizing your marketing pieces and they're more likely to call YOU when they're ready to buy or sell.
Have a wonderful weekend!
Erica Parpan
Operations Manager
RealSupport, Inc.
(847) 705-1655
Erica@RealSupportinc.com
www.RealSupportinc.com
In our experience as a Virtual Assistant company, we have numerous clients come to us and indicate they are just plain unhappy and frankly disgusted with their website. Unfortunately, their knee-jerk reaction is to switch to a different website provider because they are disappointed in their results. The reality is that your success with your website has little to do with your website provider and more to do with your approach. If I had to guess, I would say 95% of all agent that create a website through a template provider just upload their photo and logo, add their contact information, and then click the pages they want, leaving all the generic copy in place, maybe tweaking it a little bit here and there. Then, 1 year later and no leads, they think that the provider is not doing their job because there are no leads coming in through their website. Now, I’m not here to judge, believe me, I can not believe all the work that an agent is expected to do. There is no other business in this country that would tell the CEO that they have to be the sales manager, administrative assistant, graphic designer, book keeper, photographer and webmaster for their company. It is for this reason alone that we are in the business of providing support for the progressively thinking real estate agent.
I’m so excited to roll out this new service to our clients. After much research, continuing education and just plain trial and error, we have established what we believe (and many others too) to be the crucial key elements that must be included in a successful online presence. This new consulting service is set-up to present to you the idea behind the documented plans that RealSupport will create for you with regard to your personal online presence. Armed with these plans, you will have the knowledge to implement change to your online presence, with the help of your RealSupport team of course, and get the results you are only hearing about!
The key elements can be broken down into 5 steps:
1. Creating a Strategic Plan
2. Creating a Website Content Redesign Plan
3. Creating a Lead Generation Plan
4. Creating a Marketing Plan
5. Measuring Success
Detailed Project Overview:
Step 1: Creating a Strategic Plan
Establish Goals
During this step, RealSupport will work with you to establish the overall goals for your online presence, which will allow us to measure success in the future and will give us the information needed to determine the effectiveness of the additions and changes that we implement.
Establish Your Target Market
So, now that we understand what your online presence will encompass, we need to figure out the message and content.
To figure out your message and content, you MUST have a target market. With the use of the Internet, buyers can find out pretty much anything that you as an agent can find out for them. They have all the resources you have at their fingertips. For this reason, you must prove to them that you are the expert. You not only can give them better information than they get online themselves, but you are the only person they would trust to purchase or sell their home. In order to gain this trust, you must show them you are the expert. You cannot be an expert at buying and selling real estate. That is way too broad. You MUST specialize, or rather; you must pick a target market. How can you market yourself properly if you first do not establish who you are marketing to?
Create Your Unique Positioning Statement (Tag Line)
Studies show that you have 3-4 seconds to get your visitor’s attention when they come to your site. If you don’t, they move on (this is called bouncing). You must tell your visitor what you will DO FOR THEM or they will move on. Simply stating that you are a Real Estate agent does not cut it in this new ere of Real Estate.
This challenge can be resolved by establishing a unique positioning statement or essentially a tag line. This is a single sentence that when read, will help your target market recognize your value, perceive that you are the best at what you do, and want to take action with you.
This will be crucial to help your target market to quickly identify that you are the expert they are looking for.
Create a Call to Action
The number one reason that website owners are not able to collect leads from their website is because there is no “clear” call to action in the form of an offer. When coming up with an offer, it is important to consider your target market. It cannot be said enough that the offer must be unique to you (only you are offering it), and must use a request form that invites the visitor to share their information. If at all possible, you should have one or more irresistible offer(s) on every major section/page of your site. You should also offer a privacy policy so that consumers feel confident you will not sell or abuse their contact information.
Offers such as “Search All Listings, Receive Automated Email Alerts, etc.,” are good offers, but they are not great offers. If you want this program to be an absolute success, you must offer something better.
RealSuport proposes to create a list of ideas that can be used as your “Call to Action” on your website. These ideas will reflect the solutions to the specific challenges of each segment of your target market. Once implemented, we recommend creating graphical buttons for final call to action choices to be display on the homepage and where appropriate throughout the website. This will grab attention allowing more success for collecting contact information. The idea behind each call to action is to create something of value for your target market, so much so that they will be willing to fill out a form on your website so you can collect their contact information and send them (either by mail or email) the item of interest.
Step 2: Creating a Website Content Re-Design Plan
Restructuring your website around your target market is crucial. During this step RealSupport will create a clear plan to organize your website’s information flow and incorporation new elements that directly relate to your target market. This includes recommending new content and organizing your current navigation. This step also includes providing placement for your call to action. RealSupport will present you with an outline of the new navigation flow and content ideas. (Please note: if additional content is needed, we can discuss the possibility of involving a copy writer.)
Step 3: Creating a Prospecting Plan for Generating Leads
If your offer is a success, you will be receiving high quality leads from your website. Staying in contact with these leads and offering relevant information is critical in capturing the lead for the life of their real estate transaction. RealSupport will work with you to establish an outline for 3 types of lead campaigns along with timelines for each marketing email to be sent. This is a high level plan; it does not include the actual content for each marketing piece.
RealSupport will also take inventory of your current online systems that offer drip campaigns to establish the best online software to control your drip campaigns and to make this system as automated as possible for you. The idea here is to stay in front of your leads by providing RELAVANT and USEFUL information so that when they are ready to make that call, they think of you.
You can expect to walk away with a high-level outline of an entire drip marketing campaign.
Step 4: Creating a Marketing Plan for Your Website
The idea that you can “build it and they will come” is unrealistic. In this step, we will establish a plan to drive traffic to your site. This will be through print and online advertising. Our plans are scalable so that you can stay within your personal budget. Our plan will also be customized to you and specifically to your target market and their needs.
Step 5: Measuring Success
You’ve got it all in place, now how will you measure your success. I’m not talking success as “gee, you have a great looking site”; I’m talking success with real numbers.
RealSupport will provide the following information to you in this step:
Customer Value – We will help you calculate your potential total revenue from leads that come to you through your website.
Conversion Rate – We will help you determine your conversion rate over time, based on your website statistics. This will tell you the quantity of leads you require to hit your revenue goals.
Hit Reports – We will set-up an automated report through Google analytics that will show you your weekly website statistics.
If you are ready to take your business to the next level and create a winning online presence, please call or email us today.
Carrie Gable
RealSupport Inc.
1232 West Northwest Highway
Palatine, IL 60067
info@realsupportinc.com
(PH) 847-705-1655
(FX) 847-589-8989
www.RealSupportInc.com
An oldie, but a goodie, Realtor.com has undergone some pretty extensive updates in the past few weeks. A whole new look is part of the update, but the real question is, how will this update affect you?
So far, we at RealSupport have only run into two major changes in how we enter our clients listings into Realtor.com:
1.) Two Headlines vs. One Headline...
REALTOR.com now allows you to add two headlines to each of your listings. The headlines rotate every 20 seconds or so. Take this as an additional opportunity to boast about you and your property. We suggest using one "tagline" headline about the property and one "contact" headline with your contact information.
For example, the two headlines would read:
a.) "Fabulous Custom Lakefront Home" AND
b.) "Contact Dianne at 888-888-8888 for More Info!"
2.) Scrolling Text is Now a Special Message From You...
REALTOR.com is no longer offering the scrolling text option. This has been replaced with a "Special Message" from you. The "Special Message" displays next to your agent photo and states a Special Message from ____.
We suggest using this as an opportunity to brag about some of your accomplishments, talk about your specialities and again, give out your contact information.
For example - "Contact Us Today, New Bern's Golf & Waterfront Specialists. Tour New Bern and Homes at www.NewBernHomes.com!"
If you have any questions about utilizing your Realtor.com account to the fullest, do not hestitate to contact RealSupport!
RealSupport, Inc.
Phone: 847.705.1655
www.RealSupportInc.com
Info@RealSupportInc.com
We are proud to announce that we have been named THE Preferred Virtual Assistant Vendor for Point2Agent. We are experienced, know the system and many, if not most, of our clients utilize the system to market their listings, some for their main website, and everything in between.
Click here to view our preferred vendor page for more information and feel free to contact us for any of your Point2Agent needs!
Real Estate Virtual Assistant - Many of the top performing real estate agents have one thing in common—they rely on RealSupport Inc. for cutting-edge marketing support!
Located just outside Chicago, RealSupport Inc. (a Real Estate Virtual Assistant team) supports many successful real estate agents all over the country by taking over their endless marketing efforts. Time is money, and Real Support Inc. will save you both by assisting in all aspects of your marketing - from strategy to website design to listing coordination - Real Support Inc. fuses innovation with experience to help you succeed in a competitive market. RealSupport Inc. is a team of experts, dedicated to making you a Real Estate leader in your area. Blending creativity with technology, RealSupport Inc. will assist you and/or your staff in whole or in part, temporarily or indefinitely.
Just a Few of the Many Benefits of Using a Real Estate Virtual Assistant :
Our number one goal is to help make YOUR BUSINESS A SUCCESS
To learn more about our unique services and how we can support your company, we invite you to contact us to schedule a complimentary needs assessment at
847-705-1655.
Dianne Dunn & Team New Bern - New Bern, NC
(Client Since 2003)
NewBernHomes.com
"Carrie and the RealSupport team have been a very important part of my real estate team since 2003! They've done a fabulous marketing job with my new listings, as well as a systematic follow-up program to all my sellers. Their team photo is part of my listing package, and my sellers are amazed at the incredible tasks that a professional Virtual Team can accomplish.
Their dedication and service-oriented approach are second to none, and I consider them to be one of the most valuable assets to my team!"
Gina Dumas, RE/MAX Associates Plus - Minneapolis, MN
(Client Since 2009)
GinaDumas.com
"I have been thinking about hiring an on-site assistant for several years but have dreaded the thought of the interview process and training. I hired RealSupport recently and am thrilled with their service and with the fact that I do NOT have to train them. Period. They are experts in the industry and they know what works. They are on top of everything and get my tasks done faster than I would myself and, best of all, they have great ideas. Thanks, RealSupport!"
Trish & Frank Capitanini, The Capitanini Specialty Team - Wilmette, IL
(Client Since 2007)
Capitanini.com
"The RealSupport team is professional and sensational to work with and they are always available at a moments notice to complete a task. Their turn around time is unbelievable, even on a tight deadline. Their final product is sensational, professional, and unique to our team. RealSupport is impeccable with details and follow through and their efforts have enhanced our business immensely.
RealSupport is our official marketing team, they are amazing and we cannot survive without them. We have had a very beneficial relationship and are thrilled to have partnered with them."
Sven Andersen , RE/MAX Collection - Winchester, MA
(Client Since 2007)
NorthofBostonRealEstate.com
"When you look to a VA you don't know what quality control you get but after 3 VA's I have found a team who truly does care as much as I do. The RealSupport team allows me to focus my spending valuable time in front of clients instead of tied up with marketing or paperwork that or course has to be completed. Here in Massachusetts the paperwork is overwhelming and the Real Support team takes care of everything. From the time I get the listing to the day I close the deal they are there for me and my clients every step of the way.
Carrie, I would like thank you and your wonderful staff for all that you do, without your support I would not have been able to achieve my level of success in 2007. A client said to me, "how do you do all that you do?" I said "with the proper support anything can be accomplished, and without my team I would be just like the rest of the agents competing for your business." If you have thought about hiring a VA but you always were concerned, look no farther, you have found the team that will elevate your business."
Michele Fieldson , Coldwell Banker Star Realty - Los Alamitos, CA
(Client Since 2007)
MicheleFieldson.com
"I can't say how much I appreciate what RealSupport has done for my business and in helping me get focused. Everywhere you turn, you are being bombarded with the latest and the greatest. We all know how much money we can throw at marketing with no results.
But, then, the question is always, What is the best use of my time? From something
as time-consuming as trying to implement my own marketing plan, designing a customized listing presentation, figuring out how to add a microsite, spending countless hours with technical support over a problem I don't understand anyway, designing custom artwork for a special giveaway, and on and on, all of those things are not where my expertise lies. If I'm in front of my computer working on tasks that take me away from getting business, then I'm losing money.
In addition, they have an actual office. There is more than one person to handle any situation. You are not left in a bind if someone is out sick or has a personal emergency or, heaven forbid, actually takes a vacation. Everyone at RealSupport is responsive and so pleasant to deal with, and they can pick up where someone else left off, if need be. Once you have a Virtual Assistant team like RealSupport, I don't believe there is any looking back. I consider RealSupport an essential part of my team"
Gretchen Papineau, Coldwell Banker - North Andover, MA
(Client Since 2007)
GretchenPapineau.com
"The RealSupport staff is not only responsive, but they have analyzed ways to make my business grow to the next level and make my time even more productive. They have insight into what works for agents and they make it happen!"
Harry & Diane Howarth, Prudential Prarie Path REALTORS - Elmhurst, IL
(Client Since 2003)
HarrynDiane.com
"Thank you again for your outstanding and prompt service with our new listings. In this challenging market your ability to customize on the fly and your expertise and fresh ideas are invaluable to us. We appreciate your professionalism and industry knowledge with the end result of a quality product to deliver to our clients. We look forward to many successful years ahead!"
Debbie Obradovich, Prudential Prarie Path REALTORS - Elmhurst, IL
(Client Since 2007)
DebbieObradovich.com
"Since I have had RealSupport take over my listing marketing I have much more free time. I know that I don't have to worry about updates or postings. I know that they will be taken care of in a professional timely manner. It has become a great listing tool to tell Sellers that I am professionally managing their listing with a marketing team dedicated to promoting their home."
Gena & Harold Gilbert, Gena Gilbert Real Estate - Morehead City, NC
(Client Since 2008)
GenaGilbertRealEstate.com
"Thank you for all you and your team have done. We are absolutely delighted with your services and feel such a great sense of relief since we decided to hire you. Your team does an excellent job and we are impressed! We sure are glad you guys have our backs now and are looking out for us! We have noticed that we are receiving more calls, not so many that we can shout about it just yet, but in this market, especially with the threat in the economy, that is saying a lot! We believe that once we get our website in order with your help we are going to REALLY feel the difference and we will be in great position for the Spring Market. Thank all of you guys for your hard work."
Charlotte Liu, Keller Williams - Boston, MA
(Client Since 2008)
CharlotteLiu.com
“I don’t usually write testimonials, so this is out of the ordinary for me. However, I really do want to share my incredible experience working with RealSupport Inc. - they are angels! Coming back from Hobbs & Herder Gateway, I got inspired about the idea of getting a Virtual Assistant to help me with my real estate needs. I got few referrals but RealSupport really came through in a powerful way. They are patient, friendly, kind, and most of all detail oriented which is a skill that I lack. With the help of the RealSupport team I was able to put together a plan for my direct mail campaign. RealSupport even compiled my mailing list for me and sorted it by street to include the streets I desired. Best of all I know that while RealSupport is managing my campaign, my mailings will go out and I don’t even have to think about it! They also help me with my website and several design projects. Now I am flying beyond the sky, living my life in a new extraordinary way and I know that every task will get done. If I can dream about it – RealSupport will make it happen. I love them!”
Pauline Donnelly, Coldwell Banker - Boston, MA
(Client Since 2008)
PaulineDonnelly.com
“The team at RealSupport are knowledgeable and professional and have helped me kick-start my business marketing including putting together a customized branding package and a plan to create a successful online presence for my website. They are responsive and understand my marketing needs well. Frankly, I am thrilled to have found the RealSupport team! I have needed to put together a more cohesive marketing plan for my business for a long time and I am happy that I am finally working on it with their help!"
Barbara Beers, RE/MAX 100 - Dunkirk, MD
(Client Since 2004)
TheBeersTeam.com
"While I am fortunate to have an in-house assistant to help with many details of working with buyers and sellers, sometimes we get on "overload." The folks at RealSupport have been a real blessing with handling the details of completing listing marketing and other computer work. We feel truly lucky to have discovered them several years ago. They have the ability to process a listing from its inception through closing - if that's what an agent prefers. Give them a try -- they'll work with you to create the package that fits your marketing style, freeing you up to go take another listing, find the perfect home for a new buyer, or take your kids to an afternoon matinee!!"
Janie Bress, Coldwell Banker Residential Brokerage - Glencoe, IL
(Client Since 2007)
JanieBress.com
"RealSupport designed my website. They were very patient and helpful when working with me to get my real estate personal website just right. They offered many good ideas and were very willing to make changes until I was completely satisfied. Anytime there are changes or additions to be made to my listings, they handle them in a very timely way. The RealSupport team is a pleasure to work with."
Alix Myerson & Aelita Brolis, Long & Foster Real Estate, Inc. - Washington, DC
(Client Since 2004)
RealEstateHappenz.com
"Carrie and the Real Support team help make us a stronger real estate team. They are well-organized and full of useful information and ways to keep ahead of the curve. They are such a breeze to work with, professional, knowledgeable and fun!"
Chris Edwards, RE/MAX Renown Realty - Chester, NJ
(Client Since 2008)
ISellLakeHopatcong.com
"I would like to compliment RealSupport for their professionalism and expertise. I was looking for a new VA to manage my website and after speaking with Carrie Gable and her team I decided to enlist their services. I needed prompt attention because an unresolved problem was getting worse and they came through with flying colors. They were courteous, knowledgeable, and understanding of my needs and completely solved my problem quickly and efficiently. And it's so nice to call an office where a human being actually answers the telephone. I highly recommend them to anyone looking for a VA with expertise in a variety of areas. Thanks to the RealSupport team for doing such a great job!"
Allyson Toth, RE/MAX Masters - Hillsborough, NJ
(Client Since 2008)
Remax-NJ.com/AToth
"As a business owner who has also spent years in the corporate world, my interaction with RealSupport Inc. has exceeded my expectations. Working with the staff is nothing short of enjoyable and always professional. I am always given a concise summary of how the RealSupport team will take my ideas, add their expertise and produce a marketing campaign that is as timely as it is relevant in helping me compete in today’s changing world of real estate."
Julie Deutsch, Coldwell Banker Residential Brokerage - Glencoe, IL
(Client Since 2007)
JulieDeutsch.com
Working with RealSupport has brought my website to the forefront of modern technology. In a business where first impressions are vital, my clients are impressed by the innovative design and layout of my website. The RealSupport team has been a true asset to my business!"
Kara Hart, Terra Nova Global - Carrboro, NC
(Client Since 2007)
TerraNovaGlobal.com
"RealSupport has been a true time saver for me. Knowing that my marketing will be put into action as soon as I have a new listing keeps me from running in a million different directions at once. It's a great thing not to stress over!"
Susie Bigelow, Coldwell Banker Premier Realty - Las Vegas, NV
(Client Since 2006)
SusieB.CBVegas.com
"RealSupport was recommended to me by a real estate coach that teaches REALTORS® how to streamline their business. I like having the flexibility of using RealSupport when I am busy, yet when things slow down; I am not obligated to keep them busy. The thought of getting an on-site assistant did not appeal to me because of the management and bookkeeping involved as well as the up and down nature in the real estate business. I worried about keeping an on-site assistant busy all of the time, with RealSupport I don't have that concern - I use them when I need them. RealSupport fits my needs perfectly. They are always there when I need something or have a new listing to market. They have an extensive menu of services to choose from and they customize a marketing plan for each client's individual needs. They are always friendly, responsive and accommodating. For me it's a great fit!"
Brent Sweet, RE/MAX 100 - White Plains, MD
(Client Since 2007)
MovingUpThePropertyLadder.com
"After taking the plunge and hiring a Virtual Assistant to do some of the "stuff" that was so hard to give up, I have found that once you get things set up and this team of pros takes over - things run smoother that I could have imagined. I can now tell sellers what is going to happen and when, and it happens. I would be glad to discuss, with anyone, any fears you may have. The RealSupport Team is just that "Real Support". I look forward to many years together with them taking over more and more "stuff" as I continue to learn that they get it done faster and better!!"
Brian J. Fragassi, Harmony Home Inspectors - Huntley, IL
(Client Since 2007)
123Harmony.com
"RealSupport has been an integral team member for Harmony Home Inspectors. They lend their insight to situations where I am less familiar and are quick to implement changes when we change direction. When situations come up that we haven't covered before they think on their feet and get the job done. I have complete confidence in RealSupport operating the answering and scheduling aspect of my business."
Ashton Reinecke, Swann & Associates - DeLand, FL
(Client Since 2007)
GolfLifeStyleHomes.com
"I have been a REALTOR® for 8 years now and I have always had those mixed feelings when I got a new listing - excited that I have been successful at winning the listing, but not looking forward to the hours and hours of work now before me to set up and market the listing properly.
Finding RealSupport was wonderful. They have freed up my time so that I can do what I am good at and work on the things that do make me money. The RealSupport team is very professional, always helpful and courteous, and you can pick and choose only the services you need. I looked at several other VA's before hiring RealSupport. I now know that I made the right choice. Thank you to Erica, Carrie and the rest of the RealSupport team! You guys have made my life easier."
Grace Borzini, Oak Shores Realty - Bradley, CA
(Client Since 2006)
OakShoresRealty.com
"My personal assistant had the job opportunity of a lifetime fall into her lap. She gave me notice on a Friday. Her new job started Monday! After picking myself off the floor and getting over the sick to my stomach feeling, my office manager and I reviewed our options. They were slim because my office is located in a rural resort area with next to no skilled labor force. Fortunately I had been attending Michael Russer's "Mr. Freaking Internet Boot Camp" for the last few years and I knew that I could turn to virtual assisting. We had already done many special projects with various virtual teams, however a special project is very different from day to day tasks that an assistant performs.
I ended up using Michael Russer's platform for interviewing Virtual Assistants. I chose Carrie Gable and her team of Virtual Assistants for many reasons. A couple of those reasons are: they have a brick and mortar office with a team of assistants who can cover for each other, and they serve agents in geographical zones so you do not have them working with your competition. This allows for RealSupport to share great idea's other agents are implementing (with that agent's permission). This in itself can be an invaluable tool. I love their task management system. The learning curve is very small. The team at RealSupport Inc. is very responsive, organized, and has become an invaluable part of my team!!!! Not to mention that everything they do for me is now a documented system/procedure that anybody can follow. I could go on and on with how satisfied I am but suffice to say: I would highly recommend RealSupport, Inc. to any agent in need of assistance, you can't afford to not do it!!"
Judy Newton, Coldwell Banker - Evanston, IL
(Client Since 2007)
JudyNewton.com
"My manager mentioned the idea of a virtual assistant and then Carrie Gable came to one of our office meetings and discussed the concept. I was skeptical at first and didn't like some of their canned marketing ideas, however, they were very open to my suggestions and worked with me until we reached a place where they could perform and I felt happy about what was happening. They have new listing tasks, weekly tasks, monthly tasks, and some one time marketing projects. The RealSupport team has been great. I don't have to worry about filling up an assistant's time, being a manager, or seeing them.
I submit my internet tasks and they perform them. I pay on a task by task basis. They have helped me do mailings, bring me reasonable ideas to enhance my web-sites, and periodically bring me new marketing ideas. They have my passwords, send me an invoice every month, and are extremely responsive. The relationship is working. They only call when there is a problem. My goal is not to see their number on my caller ID. I know that as I become more organized and aware of other internet options they will play even a greater part in my real estate life."
Michael Trust, Michael Trust Realty - Encino, CA
(Client Since 2005)
MichaelTrustRealty.com
"Carrie and her team have been supporting my real estate and human resources consulting business for over three years. During that time, the RealSupport team has greatly expanded their offerings and is very adept at using technology and creative marketing to assist their clients. Carrie and her Team bring a high level of marketing experience to bear on each of their client's projects and they are not shy about making suggestions to better assist their clients. I have no hesitation in recommending RealSupport for your Virtual Assistant needs."
Malcolm Carter, Prudential Douglas Elliman - New York, NY
(Client Since 2003)
ServiceYouCanTrust.com
"RealSupport Inc. has been a lifesaver in keeping my business running smoothly. They are supremely competent and conscientious. Knowledgeable about real estate, they pay close attention to details, schedules and issues that can or do arise. They also possess creative flair and extreme computer literacy, and they smilingly go the extra mile whenever necessary. Moreover, the miles that separate us are totally without impact. The staff at RealSupport may call themselves "Virtual" Assistants, but "vital" is more to the point."
Joan Prout, RE/MAX Villa - Jersey City, NJ
(Client Since 2002)
JoanProut.com
"Every task undertaken is done quickly, systematically, and often better than I could do it myself. They are so organized! They don't let clients, attorneys or REALTORS intimidate them. Carrie is a fellow entrepreneur who seems to enjoy improving the service I give my clients as much as I do. If there were only some way for her to organize my desk remotely..."
"Carrie and her team members at RealSupport have been an integral part of my Real Estate team since 2002. I make a practice of delegating any tasks that do not require a physical presence in NJ or a NJ Real Estate License. Carrie holds the position of Client Care Manager on my staff and deals with our clients from before they hire us through closing and beyond. Thanks to the RealSupport team, our clients never feel neglected, our deals run much more smoothly than they ever did before, and I'm free to concentrate on generating new business and negotiating contracts. Thanks to RealSupport, I have an award-winning website that is constantly being improved. Carrie is my first line of technical support and is always watchful for cost-saving opportunities and new ideas. She is proactive both in improving her business and mine. Having the RealSupport team has resulted in increased profitability (for every dollar I pay them, I figure I net 3) and I can provide my clients with excellent service without feeling like a hamster in a wheel."
Kathy Toth, Real Estate One - Ann Arbor, MI
(Client Since 2003)
KathyToth.com
"Hiring Carrie and the RealSupport team has helped us with quick turnaround time, and to get rid of recurring administrative tasks while not incurring overhead, not having to deal with employee personal problems, and not having to understand HOW to do any of it. It just gets done!"
Ann Lebiecki, Shorewest REALTORS - Milwaukee, WI
(Client Since 2003)
AnnLebiecki.com
"My "hero" is RealSupport Inc., I couldn't do half the things I do personally and professionally without their help!"
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