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Rick Fitzgerald -The MultiFamily Expert

Multi family investing: Tenant retention

Going back to the basics for multifamily investors and property managers not only can save you money but increase your bottom line.

Owning an apartment complex or managing one can be expensive if your game plan is simply offering concessions and other promotions to attract new tenants.

Obtaining new business is of course great but the cost to attract new tenants is an expense multi family owners would rather not pay. And the additional expenses of cleaning, repairs and marketing all add up to losing money. Exiting tenants can sometimes harm your bottom line as well. Word of mouth can be powerful, good or bad. It can be a small world even in a mid size city like Chattanooga.

What if you could retain all of your current tenants and fill your apartment complex with little cost?

Top Four Multifamily Retention Basics:

  1. Planning on the tenant renewal begins on the first day of the lease. Be sure the tenant knows you value their stay throughout the lease period from day one.
  2. Make it personal. For the multifamily investor, it’s a business but to the tenant it is a home.
  3. Respond. Tenants often list the lack of response to complaints as the primary reason for leaving.
  4. Communicate. Don’t wait for the tenant to bring up renewing. Make every tenant contact count.

The list seems pretty fundamental but it is surprising to know that prioritizing tenant renewals is often over looked.

Managing or owning multifamily investments is easier when you are working with a team who understands what it takes. Call AAM Capital today for more tips.

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Multifamily Investment Experts


AAM Capital
5000 Alpha Lane
Chattanooga TN 37421

Office 423-870-2285
Toll Free 800-452-9287

AAM Capital

Rick Fitzgerald
Your Multi-Family Expert


Choose AAM Capital

Find out why investors choose us. Multi family investment options include Fannie Mae, Insurance, CMBS AND Portfolio Lending.

commercial@aamonline.com
Fax 423-443-4784

Multifamily News - Level 3 Funny money for banks

Wells Fargo made the news in the WSJ recently. Many folks outside the banking industry don’t know how a Level 3 Asset would affect their bank.

Level 3 assets are generally loans than are classified as illiquid, hard to value or sell. Not at all a desirable asset.

Sort of like having a lot of garage sale stuff you know still has some value but can’t tell how much until someone offers you a price. You lose money on the original cost but make something. That’s a Level 3 Asset or funny money as it's called on Wall Street.

It is becoming clear that many of the largest banks are playing with funny money moving loans into this Level 3 asset class. Many mortgages are now just garage sale stuff. The drop in financial stocks was largely related to this issue.

More news in our commercial market. It is definitely hurt by the loss of NNN financing and other property financing options unless you have a client flush with cash. Cash is still a good thing in America.

The one bright spot is still the Multifamily investing and property leveraging is still at 80% LTV in the mid 6% range for larger loans. Fannie Mae and Freddie Mac are taking a beating but making money in this portfolio.

They have committed to expanding their multifamily loan programs. A couple of insurance companies have re-entered the market along with a few Hedge funds. Standards are higher but well worth the trouble while Hedge funds are looking for low leveraged deals.

More good news is we can still finance many properties at 75% but these programs are backed by investors who demand a higher return. It’s helpful to manage investors and owners expectations to avoid rate shock.

I am the first to tell a client that their own local bank is their best bet in this market unless the purchase requires a 30 year amortization or you want to buy multifamily.

________________________________

Multifamily Investment Experts


AAM Capital
5000 Alpha Lane
Chattanooga TN 37421

Office 423-870-2285
Toll Free 800-452-9287

AAM Capital

Rick Fitzgerald
Your Multi-Family Expert


Choose AAM Capital

Find out why investors choose us. Multi family investment options include Fannie Mae, Insurance, CMBS AND Portfolio Lending.

commercial@aamonline.com
Fax 423-443-4784