As a small service-based property management company serving the greater Sacramento area, we are always looking for ways to improve our business. To that end, we belong to several organizations, namely NARPM (National Association of Residential Property Managers), SAR (Affiliate with Sacramento Association of Realtors), and most recently, the BBB (Better Business Bureau).
The BBB maintains records of a company's "reliability report", basically categorizing any and all complaints filed against that particular company since they have been in business. While it is noteworthy to mention that the longer a company has been around, the greater the likelihood that a complaint or complaints exist, but as the old saying goes..."the devil is in the details". At the BBB website, consumers can review the nature of individual complaints against a company, as well as to see whether or not the complaints were favorably resolved.
ICPM is proud to be a new member of the BBB, and look forward in our efforts to strive towards setting a good example for our peers in the real estate community.
Investors Choice Property Management (ICPM) manages 105 single-family units with the care and diligence our Landlord clients deserve, in a manner that has them referring their friends, co-workers and family members. With over 16 years professional property management experience, our business is 95% word-of-mouth referral, we do NO Sales, we do NOT markup repairs, and pay among the highest referral fees in the industry for management accounts. Visit our website at www.investorschoicepm.com today for more details, and find out what we mean when we say: “Experience Property Management the Way it Should Be.”
I did not think I was in the market for a new laser printer, but during a recent shopping trip to Costco, I decided to purchase a new HP Officejet 6500 Wireless Printer/Copier/Scanner/Fax.
I have a 6300 model from HP that has been a little workhorse for our small, service-based property management company over the past 3 years, but it always had a drawback- the toner cost. The toner cartridges cost about $40 each, or I can get a combo pack at Costco with 2 black and 1 color cartridge for $75.00, not a bad deal at first glance. The printer itself cost me $225, but I was noticing that the toner costs were really outrageous.
What really tipped the scales and convinced me to buy a new printer? Several things actually:
1. Technology is getting better AND cheaper, so my new hardware cost a whopping $139.99, almost half the cost of the old machine.
2. Efficiency: The new Officejet offers an XL toner cartridge that can handle an estimated 1200 copies before it needs changing. The old 6300 model (per manufacturer specs) can handle about 400 copies before it is screaming for a refill cartridge. The XL toner cartridges cost about $68 each, but if they truly perform 3x better than the old ones, this machine is going to save us hundreds of dollars per month in toner costs.
3. Energy: The Officejet 6500 is an energy star rated piece of hardware, and features a sleep mode when it is sitting idle, something the old 6300 model did not do.Wireless is also thrown in for networking, though I use mine as a hardwired system only.
I used to always be a "don't fix it if it isn't broken" kind of guy, but I am definitely seeing the benefits of keeping an eye out for technological advances, both to improve our small company as well as to always strive to improve on our already fine tradition of customer service-based Property Management.
Investors Choice Property Management (ICPM) manages 105 single-family units with the care and diligence our Landlord clients deserve, in a manner that has them referring their friends, co-workers and family members. With over 16 years professional property management experience, our business is 95% word-of-mouth referral, we do NO Sales, we do NOT markup repairs, and pay among the highest referral fees in the industry for management accounts. Visit our website at www.investorschoicepm.com today for more details, and find out what we mean when we say: “Experience Property Management the Way it Should Be.”
As a small Sacramento-based property manager for the past 16+ years, we have had the privilege to work with some of the very best Landlords in the area, from 1st time investors to seasoned real-estate professionals, people are coming (and staying) with our services due to a simple but stringent governing principle- We say what we do, then we actually do what we say. Our business is mostly word-of-mouth and the feedback has been overwhelmingly good. Our clients enjoy personalized services customized to their individual needs, grounded in the knowledge that they have first-hand access to a licensed Broker, without having to deal with various departments and other roadblocks.
As agents for our Landlord clients, we have a fiduciary responsibility to act in their best interests. We also have an obligation to everyone else we deal with to be honest and fair. Recently, these concepts collided with the move-out of a tenant from one of our rentals.
Our ex-tenants, Mr. & Mrs. "Jones" (No one knows why the Smiths and Jones' get all the bad press), moved from a condo we manage in Roseville after a 12 month lease. As always, we documented their move in and move out with digital photos to protect our Landlord client's interests. As part of the move-out process, the Jones' requested and were granted a pre-move out inspection, wherein we inspected the property and noted any deficiencies needing correction in order to maximize the security deposit refund, up to 100%.
Overall, the walk-through went well, though we did note that the carpet needed cleaning, 2 smoke alarm batteries were missing and the furnace filter needed changing. otherwise, the tenants did an admirable job of keeping up the rental over their lease. The tenant had a history of being argumentative, and was loudly critical of our findings during the inspection, but that is just an unfortunate part of the job our clients pay us to do.
The owner inspected the property after vacancy, and emailed us to breakdown the charges they would be assessing the ex-tenants- charges which did not align with our inspection results. Among the erroneous charges were fees to remove stains in the carpet, replace a broken mini-blind, and dismantle a large plywood cabinet in the garage. It was fortunate for the ex-tenant that we maintained accurate digital photos showing all of the pre-existing conditions at the rental, including the ones above that our client was planning on charging the ex-tenant for.
I had to bring this up because it is one of those "behind the scenes" incidents that the ex-tenant will never know about nor appreciate, how we defended his deposit and had to stand up to our own client, erring on the side of what was honest and fair, rather than go along with what could be "gotten away with". At the end of the day, we'll likely lose a client over our principles, but it is a small price to pay to keep one's integrity intact.
Investors Choice Property Management (ICPM) manages 105 single-family units with the care and diligence our Landlord clients deserve, in a manner that has them referring their friends, co-workers and family members. With over 16 years professional property management experience, our business is 95% word-of-mouth referral, we do NO Sales, we do NOT markup repairs, and pay among the highest referral fees in the industry for management accounts. Visit our website at www.investorschoicepm.com today for more details, and find out what we mean when we say: “Experience Property Management the Way it Should Be.”
It has been an eventful year of foreclosures and short-sales, but don't start thinking we are out of the woods yet. The government's moratorium on foreclosures is due to lift August 31, 2009. As a small property management company that can often rent to people facing foreclosure, we are looking forward to what we think will be a brief respite from government intervention in our market. No one can say for certain, but I'll venture to speculate on the immediate future of our rental market-
It is going to get a little better in short order as the banks rush to push through as many foreclosures as possible through the system before the government stomps on the brakes again. I would predict the next moratorium gets put into place by November 1, or the 15th at latest. This should translate to an unseasonably busy September/October as the next wave of foreclosures hits the market, followed by a surge of new rental vacancy (to go with the abundance of vacant inventory we have already) as the REO's are bought up by speculative investors and returned to the market as rentals.
There are differing opinions on the effectiveness of government intervention in the real estate industry, but I think it is pretty safe to say that intervention got us into the current mess, and we know whom to thank for that. Do we really trust the same people to get us out of this?
Investors Choice Property Management (ICPM) manages 105 single-family units with the care and diligence our Landlord clients deserve, in a manner that has them referring their friends, co-workers and family members. With over 16 years professional property management experience, our business is 95% word-of-mouth referral, we do NO Sales, we do NOT markup repairs, and pay among the highest referral fees in the industry for management accounts. Visit our website at www.investorschoicepm.com today for more details, and find out what we mean when we say: “Experience Property Management the Way it Should Be.”
As a professional residential property manager these past 16+ years, I have had my fair share of challenging scenarios. Most scenarios involving Landlord/Tenant relations fall into 4 possible categories:
1. Good Landlord/Good Tenant- My favorite scenario, and by far the most rewarding one to work with. The Landlord recognizes their responsibilities to the Tenant and the property, while the Tenant fully understands and adheres to the terms of the lease agreement.
2. Good Landlord/Bad Tenant- I would say I hate to work with these scenarios, but they tend to be a significant part of new incoming business (Client placed a tenant themselves and now needs our help to straighten them out or evict them and start over).
3. Bad Landlord/Good Tenant- Almost as bad as you can get, here you have a Tenant that is adhering to the rental terms, while the Landlord does not keep up his/her end of the deal. These scenarios tend to be short-lived in our business, as i find that I have less and less patience with clients that refuse to keep up their properties.
4. Bad Landlord/Bad Tenant- A rare situation indeed, where on one hand you have an uncooperative hostile tenant, while on the other a perpetually irate client that seems to always be questioning why they are paying us to make their life miserable (bothering them with repair requests and other expenditures, etc.).
If you have a property management question, we are always happy to lend some support.
Investors Choice Property Management (ICPM) manages 105 single-family units with the care and diligence our Landlord clients deserve, in a manner that has them referring their friends, co-workers and family members. With over 16 years professional property management experience, our business is 95% word-of-mouth referral, we do NO Sales, we do NOT markup repairs, and pay among the highest referral fees in the industry for management accounts. Visit our website at www.investorschoicepm.com today for more details, and find out what we mean when we say: “Experience Property Management the Way it Should Be.”
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Property Management in Sacramento, Rosevillle, Folsom. ICPM is the company for investors that value the quality service and skill that comes from dealing directly with a Broker. -NO Repair Markups-
In over 16 years as a property manager in Sacramento, I have worked with small companies and large ones, and have learned to appreciate the qualities of both. Many clients take comfort in the size of a large company, often overlooking their shortcomings with the rationale that "they are big....they must be good". In some aspects, a big company can be a safe haven for investors that want to hand their rental property over and trust that all will be handled well, having little or no involvement in the process. For others that prefer a more "hands on" approach, a smaller management company may be a better fit, where there is more time and care given to each rental.
One area where a large company may indeed fall short of the mark is in customer service. Overburdened with 2 to 3 times the number of rentals that anyone could manage effectively, the big company property manager is a master of juggling, spending only enough time with each client to keep them from leaving the company, but never keeping their clients truly satisfied. As a former participant in this type of management, I know just how much thought goes into managing 250-300 properties by yourself, and the answer is "not much". When I left big management, I vowed never again to compromise my standards of service, sacrificing profitability in exchange for a more meaningful, dedicated approach to my clients, their properties, and their often-overlooked tenants. It was a life-altering decision, and one of the best I have made in my career to date.
At present, ICPM proudly manages 105 properties with the skill and care our clients have come to expect, in a manner that keeps our clients referring their friends, neighbors and family members.
Our business is over 95% referral-based and we can name every client, their property and their tenants by name.
When we say "Experience Property Management the Way it Should Be", what do we mean by this? There is no short answer to that question, but read on and, if you like what you read, consider visiting our website for more information.
ICPM specializes in the exceptional management of single-family homes, duplexes and condominiums throughout the greater Sacramento area, including Roseville, Rocklin, Lincoln, Folsom, Natomas and Elk Grove.
As a proud member of NARPM (National Association of Residential Property Managers), as well as an affiliate member of SAR (Sacramento Association of Realtors), we are dedicated to upholding the highest standards of excellence within our industry. We attend ongoing classes to keep at the top of the learning curve, as well as to set a good example for our peers within the industry. Whether it's Fair Housing, ADA Compliance, Security Deposit Accounting, our clients have the benefit of dealing directly with a Broker that stays up to date on Tenant/Landlord issues affecting the greater Sacramento region.
ICPM charges NO MARKUP on Repairs, and receives NO KICKBACKS from vendors. Any savings we are able to secure from our vendors are passed on directly to our clients. Many companies mark up the cost of maintenance. Some of these profits are openly disclosed, others are concealed through clever wording on the contract. At ICPM, we strongly believe that properly maintained units are essential, but the maintenance is expensive enough without your management company "padding the bill". We are already being paid a management fee to manage our properties, and that includes maintenance coordination.
At ICPM, all properties are personally managed by a Licensed Broker with over 17 years of professional property management experience that stays involved with our clients home(s). If you or someone you know is ready to stop being lost in the shuffle and start being managed effectively, we'd love to have your business. Once you experience property management the way it should be, you won't settle for anything less.
AGENTS: Did you know ICPM does NO SALES and pays one of the HIGHEST REFERRAL FEES? Call us anytime to find out more.
ICPM proudly manages in the following areas:
Property Management in Sacramento, Property Management in Natomas, Property Management in Elk Grove, Property Management in Citrus Heights, Property Management in Fair Oaks, Property Management in Carmichael, Property Management in Folsom, Property Management in Lincoln, Property Management in Roseville, Property Management in Rocklin, Property Management in Loomis, Property Management in Auburn
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