Why is it that home builders have to take care of demands and requests that many other manufacturers do not? Generally, most builders try to control the warranty process themsleves after selling, building and delivering the home. Other manufacturers realized long ago that this process is not the best route to take.
When you look at a typical consumer's warranty expectations, it goes something like this:
1. Consumer buys a product, maybe a computer monitor or coffe maker.
2. They find a warranty card in the packaging, fill it out and send it to some third party, not the store it came from or the actual manufacturer.
Now, when that consumer buys something of higher value/cost the warranty is more like a book than a postcard and the book generally is thrown in a file cabinet or bottom kitchen drawer.
As we go into higher and higher priced items, it changes. Take for example automobile manufacturers. They realize the importance and value of 3rd party companies. Consumers accept that an insurance company must be in palce prior to delivery of the car. Although, insurnace can't be purchased from the manufacturer or the dealer, just a 3rd party.
Also, could you imagine if a consumer went to a body shop to have a ligitimate, covered repair done and requested to have countless other touch ups to be done as well. It happens all the time with builders. The builder goes back to correct a drywall crack and ends up spending hours and a bucket of paint on non-warrantable items.
Since a home is so expensive, generally the biggest investment of ones life, demands are high and expectations are higher. This is why a 3rd party presence is so crucial to builders.
Homeowners are increasingly hiring private home inspectors and attorneys during their buying process. There is no better time to have an unbiased, third party mitigator between the builder and homeowner. There is no need for builders to take unnecessary risk by attempting to perform warranty service in-house.
We pay $500 for successful referrals: Referral Rewards Cascade Builder Services is a third party, new construction, warranty management company. We administer the builder's one-year limited warranty after closing, conduct new home orientations and provide quality assurance inspections for home builders and developers (more details here). With over 10 years experience in the industry, we ensure exceptional customer service using innovative procedures and technology. Our commitment, dedication and knowledge provide unrivaled value to everyone involved: Builders, Developers, Homeowners and Trade Contractors. Why hire us? Customer Satisfaction Matters. Third party Customer service and warranty management for home builders.
As we all know, banks have some inventory on hand. More specifically, many banks have new construction
projects sitting in their laps from builders that went under. Many insurance companies require new construction homes to be covered by a warranty for them to provide coverage. Last I checked, banks aren't in the warranty management industry and I can only imagine the debacle the new homeowners would face trying to get a simple plumbing leak fixed when the bank is the warrantor.
That's where Cascade Builder Services comes in. Our services are designed specifically for 1) providing an efficient, effective path for homeowners to submit warranty claims and 2) providing an efficient, effective warranty management service for builders/banks so they can focus on their core business: building/banking, not managing home warranties.
If you know a bank that is in the process of selling a project and needs a solution for managing a warranty package, look no further.
Recent blog posts:
Streamlining the buying process
Builders need a third party presence
Kidde recall dual sensor smoke alarms; can fail to warn of fire
Should a builder warranty be required by law?
Going green means spending green
Use and maintenance guidelines for homeowners
Seattle Tacoma New Construction Third Party Warranty Management Administration for Home Builders
My last blog post was about the new features added to our Homebuyer Homepage service. Click play below to see a visual tutorial about what the Homebuyer Homepage has to offer (Flash player required).
Recent blog posts:
Streamlining the buying process
Builders need a third party presence
Kidde recall dual sensor smoke alarms; can fail to warn of fire
Should a builder warranty be required by law?
Going green means spending green
Use and maintenance guidelines for homeowners
Seattle Tacoma New Construction Third Party Warranty Management Administration for Home Builders
We've extended or Homebuyer Homepage! What's a Homebuyer Homepage you ask? Well, I'm happy to 
explain.
We offer warranty management services for home builders throughout Washington. One feature of our service is called the Homebuyer Homepage. This is a personal, secure web page for home buyers to submit and track warranty requests after closing.
We're excited to introduce extended functionality of the Homebuyer Homepage. Rather than just being an efficient tool used post-closing, we've added very useful features for everyone involved in the pre-closing process. Here's a list of the features:
1. Construction schedule- including dates for phases (foundation, framing, drywall, etc.) and projected settlement.
2. Purchase and sale agreement information- including base price, premium, options, down payment, addenda, etc.
3. Checklists- A list of important items and dates for the buyer to be aware of (attend selections meeting, attend closing meeting, attend walk through, etc.)
4. Uploaded documents- A page for uploading/downloading buyer specific documents for the buyer/agent/mortgage company/construction to access (signed purchase and sale agreement, addenda, signed change order documents, etc.)
5. And, of course, the warranty service features that are already there and being used.
Having many different people and companies involved with the buying process along with stacks of paperwork can cause miscommunications and confusion. This "central hub" for all the relevant information for the transaction effectively and efficiently eliminates many communication errors and confusion.
The best part? This feature is available as a standalone product. You don't have to be a builder using our warranty management services to utilize this product. Simply submit all relevant information to us and we'll create a personal Homebuyer Homepage for your new construction buyer! Hint: It's cheaper than you think! :)
Recent blog posts:
Builders need a third party presence
Kidde recall dual sensor smoke alarms; can fail to warn of fire
Should a builder warranty be required by law?
Going green means spending green
Use and maintenance guidelines for homeowners
Seattle Tacoma New Construction Third Party Warranty Management Administration for Home Builders
Cascade Builder Services is a third party, new construction, warranty management company serving Seattle, Tacoma and all surrounding areas. We administer the builder's one-year limited warranty.
ActiveRain Corp. is not responsible for the accuracy of the site's content (which is written by members of the ActiveRain Real Estate Network) and does not endorse the views of the real estate agents, mortgage brokers, and others listed here.
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