New Construction Warranty Management - Kevin Pierce

As some of you may know, the House of Representatives passed the new home warranty bill, HB 1393, a couple months ago. This bill was aiming to require all builders in Washington State to back their homes with a new home warranty. It didn’t end up being passed through the Senate but came pretty close.

I’m sure we will see another similar bill being pushed in the near future. Should a builder warranty be required by law?

Seattle Tacoma New Construction Third Party Warranty Management for Home Builders

Who hasn't heard someone say that about a builder because "my cousin's friend told me that their home had black mold" or something to that effect?

Generally, when someone makes such a statement, it's related to a homeowner that either:

1. Didn't properly maintain their home and let small, easily fixed problems get out of hand

2. Didn't understand how to make a warranty claim or how to contact their builder

3. Had a builder that was slow to respond to warranty claims

I've known many builders that build a fantastic home with attention to every last detail and had their buying process as smooth as silk but didn't follow through with the proper customer service post closing. This follow up failure can tarnish a builders reputation very quickly resulting in fewer referrals.

We've implemented two innovative technologies to help builders seamlessly maintain a high level of customer satisfaction post closing.

1. Homeowner Homepage-Every homeowner gets a personal, secure, online account to easily submit and track warranty requests in real-time 24/7/365. No more wondering who's assigned to what request and when it will be complete.

2. Online Trade Network-Every builder's trade contractors have an online account with real-time access to their work orders. The trades receive their work orders instantly and update our company instantly resulting in efficient, effective communication. No more hearing "well, we didn't get that fax, can you send it again".

These unrivaled features combined with our 24-hour emergency hotline ultimately result in happy homeowners and more referrals.

Seattle Tacoma New Construction Third Party Warranty Management for Home Builders

The Washington State Energy Code (WSEC) needs changing…..says Governor Gregoire. Gregoire created the Climate Advisory Team (CAT) in February of 2007 and they went on to create a report in 2008 recommending to “revise the Washington State Energy Code to achieve a 30 percent reduction in new building energy use”. In addition, the report recommends “substantial efficiency advances in the code as it applies to remodeling, retrofit and equipment replacements”. Continue reading this post...

Seattle Tacoma New Construction Third Party Warranty Management for Home Builders

Builders takes great pride in the homes they build and the communities they create. It is their ultimate goal to create long term, lasting value. The homeowner has the exclusive opportunity after possession to understand and provide the appropriate maintenance for the new home. Occasional maintenance will be needed because of normal wear and tear, as maintenance products reach the end of there useful life, and as our environment interacts with our homes. Continue reading this post...

Seattle Tacoma New Construction Third Party Warranty Management for Home Builders

Is there beauty in stress?

Tacoma Home Inspector