Kendall E. Matthews

Have you ever heard a good voice mail greeting? A greeting so good that before you leave a message, you give that the person a compliment for having a a great voice mail greeting.

I've received many compliments for having a great business voice mail greeting. The primary reason why I get so many compliments every day, is because I am a control freak... however, the caller doesn't realize it.

Is Your Business Voice Mail Greeting Like Everybody Else

When you call a business associate voice mail or even yours, I bet you hear the following...

"You've reach Cathleen Kennedy's cell phone. Please leave a detailed message. I will call you back as soon as possible."

Sound familiar? Do you think there's any problem with the voice mail? Probably not, because it may sound like yours. But here's the problem...

When is as soon as possible?

5 minutes after the message is left, 30 minutes, 3 hours, or the next day? I have no clue and neither does the caller whose is leaving a message.

A.S.A.P. Is Synonymous To "When I Feel Like It"

Your business voice mail is really saying: "I'm Ms. Super Important Know-It All, I'm busy. Let me remind you that voice mail messages need to be very detailed, because you've probably never used this technology. Anyway, I'll call you when I feel like it. Chow!"

Here are 3 of 7 Steps To A Better Business Voice Mail Greeting:

1) Listen To Your Voice Mail 3 times. Is there anything that you could improve upon. Remember, for he most part your voice mail greeting is your initial impression. You know the cliche about first impressions, so I won't repeat it.

2) Delete Your Current Voice Mail. Accept the fact. Your voice mail is lazy. You rushed to put it together and there's nothing special about it. If your business is important to you... hit the delete button.

3) Tell Your Caller What To Do. What would be important for them to do besides leave a detailed message? For example, I ask my callers to tell me who referred them to me.

Click here to read more...

Your Phoenix AZ real estate agent.

Do or Don't. There is No Try.

Kendall E. Matthews

P.s. Recently, I went to a Arizona Real Estate Investors Assocation meeting. The president of the association talked about loan modifications. He recommended talking to a certain mortgage broker who has added that service to her portfolio of products.

I wanted to get information on the ins-and-outs for loan modifications for my clients, and possibly interview her for my radio show.

On Wednesday, at 8 a.m., I called the mortgage broker, I even left my email address. She had a voice mail message that stated she will call me back "As-Soon-As-Possible."

I have not heard from her since.

I guess it is still not possible for her to return my call. If you read "How To Write A Voice mail Script" you know I won't be dealing with her if she ever does call. I guess I have to find some other expert to discuss the ins-and-outs on loan modifications for my radio show, huh?

P.P.s. Like this article? Subscribe to Kendall Matthews' Adventures In Door Knocking by Email

I don't know about you, but my teeth grind and my blood pressure goes over 143 when I hear a "business professional" answer their phone with, "Hello!"

The other week I called a real estate professional and he answered the phone like this.

"Hello, excuse I'm in an important meeting. Can I call you right back, who is this?"

"This is Kendall Matthews, calling about the offer my client, Dr. "X" has on your property."

"Oh yea, I really don't want to get into that in front of my client, call me back in 20 minutes."

I think my blood pressure reached 185.

We eventually canceled the contract because of communication difficulties with this real estate "professional." His business voice mail greeting wasn't much better, just the same " I will call you back as-soon-as-possible" line that millions of others have recorded on their cell phones.

Therefore, starting today I have decided to not work with any business person who answers their phone with "Hello." Feel free to forward this article to anyone who has the words, "As-soon-as-possible" in their business voice mail greeting.

Click here to read 3 Important Factors To Consider When Writing A Business Voice Mail Greeting:

Have you heard "professionals" unprofessionally answer the phone or had bad business voice mail greetings?

Your Phoenix AZ real estate agent.

Do or Don't. There is No Try.

Kendall E. Matthews

P.P.s. Like this article? Subscribe to Kendall Matthews' Adventures In Door Knocking by Email

I can't do it all.

I can't do it all.

I can't do it all.

I must delegate.

I must out-source.

I must out-task.

I must focus.

I must say "NO" louder.

I can't work on 5 different websites at the same time.

I can't forget to eat.

I must work out.

I need to hire an assistant.

I need to make a little more consistent money so I can hire an assistant.

I don't like banks dictating my purchase contracts for short-sales.

I like to working with bank REOs.

I can't wait for 4 months to get paid on a closing.

I can't wait for "possibility" money.

I can't deal with negative people.

I do like negative media and new shows.

I can't stand working with agents who answer their phones with "Yea, Hello!"

I can't be negative.

I can't stop.

I mustn't quit.

This is a great time to buy real estate... right?

Sorry for the rant, I had to get that off my chest!

Your Phoenix AZ real estate agent.

Buying a property nowadays can be down right maddening. However, trying to figure out whose giving you the "true numbers" and who is just greasing you up for a double-shot enima espresso can make you want to walk "The Green Mile."

I've been going back-and-forth in my mind if I should disclose my true feelings. My deep down concerns. But after seeing the headline from the Associated Press. I just couldn't take it anymore. I need to tell you I have a problem.

My Problem: I Don't Trust Anybody's Numbers

Not NAR
Not CAR
Not CBA
Not ABC
Not CBS
Not NBC
Not CNN
Not FOX

Here's what got me out-of-the-closet as red-blooded American PessimOptimist.

The guys at the Patriot Trading Group deliver the best straight-forward and entertaining financial radio talk shows I've ever heard. In Phoenix, Arizona, from 9 to 10 in the morning, they broadcast on 1010 am.

They brought to their audience's attention that buried deep down in the bottom section of the news article about GM laying off 21,000 factory workers, AP wrote the following:

The company also said it plans to reduce its dealership ranks by 42 percent from 2008 to 2010, cutting them from 6,246 to 3,605. When asked how GM would accomplish that, Henderson would say only that the company would be making offers to the dealers in the coming weeks.

I'm going to do simple math for you folks from St. Peters, MO. Click Here to read on.

Your PessimOptimist Phoenix AZ real estate agent.

Have you ever came home from a rough day of calling banks trying to close your short-sale deals, turn on the television news to hear how great things are in the world?

Do you remember the last time your favorite MSNBC talking head stated that the sky isn't falling?

Probably not. Some of you are like me... the more you listen, the more tense you suddenly begin to feel around the neck, so you change the channel to listen to the greatest talk show host ever.... Frasier.

Dave Ramsey held a multi-media event called "The Town Hall of Hope." I believe, despite some of the audio difficulties, it was a spectacular event.

Here's why?

I've read real estate professionals comment that they felt it was a waste of time and didn't learn anything. They were disappointed that he didn't lay down a yellow-brick roadmap that consisted of:

• "The 5 SureFire Ways To Keep Your Job."
• "The Ultimate Cure from Making Bad Decisions."
• "Three Simple Steps To Avoid A Great Depression."
  

Let me tell you what BIG FAT JUICY POINT you missed...

Please read what I'm going say very slowly. Hear what you should have learned. Are you ready? Put your finger to the screen and follow word-by-word.

• Buy Real Estate Now to Hedge Against the Probable Likelihood of Future Massive Inflation If the Government Keeps Printing Money.

Okay, that sentence may be to long for you Purdue graduates. How about this sentence?

• Buy Real Real Estate Because of the Lowest Interest Rates on a 15-Year Fix Mortgage!

Dang it! That sentence is still too long for those from Missouri. Is this short enough?

• Show Me Real Estate.

I think I broke this down enough for you Francis Howell North High School graduates. But I know folks from St. Louis, they need more proof. They still don't realize that Dave Ramsey told more than a million viewers that real estate will lead America out of this economic mess.

For you folks who live in St. Peters, I wrote a much larger piece. Click here to read it!

Your friendly Phoenix AZ real estate agent.

Moving Forward,

Kendall E. Matthews

P.s. Like this article? Subscribe to Kendall Matthews' Adventures In Door Knocking by Email