Kendall E. Matthews

This is my book report for this week – Gung Ho by Ken Blanchard and Sheldon Bowles – a book that helps you increase productivity, profits and your own prosperity. This is not a new book, but is a very easy read AND provides great insight and advice on how to energize and empower people.

Trying out some new technology. Turn your speakers up if you'd like to follow along.

In a continual effort to put a weed-wacker to my expenses. On April 1, I plan on canceling my contract with Topproducer Online.

I've been using their service since 2004, and I have been pleased. The technical support and advances they have made have been great. However, I have water-boarded each and every one my expenses. Those that don't generate income or save me an extraordinary amount of time... must walk-the-plank.

• R.I.P. >> By Referral Only
  
• R.I.P. >> Home By Design Magazine
• R.I.P. >> 12 GoDaddy Domain Names
• R.I.P. >> RealEstateShows
• R.I.P. >> GreenSheet
• R.I.P. >> Point2Agent
• R.I.P. >> Real Estate Cyber Society
  

With the advancement of technology, I have moved more of my data to the "Internet Clouds." I have been testing google's platforms for a few months. Now like Annie Duke on the Celebrity Apprentice, "I'm all in!"

When I did my systems analysis, I found that 80% of the time I used Topproducer8i just to read my email. So, I grabbed Topproducer8i by the neck -- dunked it underwater a few times and kept yelling at it, "Why am I paying you $32 per month so I can read my email?!"

No answer.

I dunk it over and over again, then yelled, "Why am I paying you $32 per month so I can just read my email?!"

No answer.

More dunking and yelling.

No answer.

With spittle flying out of my mouth, I yelled again, "Why am I paying you $32 per month so I can just read my email?!

Then Topproducer8i finally spoke.

"Because your stupid."

R.I.P >> Topproducer8i 4/1/2009

Moving Forward,

Kendall E. Matthews

P.s. Now, if I can only find an easier way to export 5 years of client emails, any suggestions?

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Do You Still Think You Can Do Business With Only Referrals?

Name:By Referral Only

Guru: Joe Stumpf

URL: www.ByReferralOnly.com

Purpose: If you follow their lead you will be able to create a 100% referral based business, generate a return of $15 for every marketing dollar spent, and generate an additional eight to 20 transactions a year.

4 Things You Will Learn From This Review

Before I go any further, I'd like to make a one thing crystal clear. I was a part of the paid monthly membership program for one year; however, that was a few years back and things may have changed. But as the saying goes, "The more things change, the more they stay the same."

I've been to multiple By Referral Only Workshops, Community Remodel Days and Main Events. They were orchestrated beautifully. I remember the "Main Event" in Palm Springs, California. It was my first full year in real estate and I was just amazed to see so many people wanting to learn how to improve their businesses. From lenders to insurance agents, over 800 independent contractors and small business owners listened to Joe Stumpf. Yet what I enjoyed the most was the camaraderie and after-parties with fellow twenty-somethings.

What's The Real Scoop of By Referral Only in a Nutshell

Language and Mindset.

Language:
Have you ever heard of Neuro-Linguistic Programming? It's a very in-depth subject, but in a nutshell, Joe Stumpf has created a lot of communication techniques from that system, similar to Tony Robbins.

How well you communicate, has a direct correlation to your success or failure in life. If you dig deep into the materials you will find, By Referral Only is a communication program with marketing nuggets mix in.

Mindset:
Question, do you truly believe the current market conditions are holding you back or is it really some self-limiting belief you won't stand up to? You can work on your elevator speech and unique selling proposition all day long, but if you don't have the correct mindset... it's pointless.

What you learn from By Referral Only is that there will be turbulence during a transaction. Storms of stress and lighting flashes of fear will jolt your passengers/clients. However, you are the pilot. If you can't land the plane on the runaway of a closed transaction, then you must land them safely in the Hudson River. Those around you must trust your confidence, expertise, and experience.

The Two Powerful Techniques I Still Use

I hate to waste time. One of the biggest time wasters for me has been the telephone. Has there ever been a time in your day that you just wanted to focus on lead generation, but you kept getting interrupted by colleagues, clients or vendors?

This powerful technique from By Referral Only has save me countless hours. I can provide better service to my clients and gather the information my colleagues and vendors request from me.

It is simply using my voice mail correctly.

When you call someone and go to voice mail, they usually state "I will contact you As Soon As Possible," correct?

Question, what time is "As Soon As Possible"? Two minutes from know, two hours from know or in three days.

I learned to turn my voicemail into my personal assistant. I recorded a message that tells people when I am going to return their calls. Therefore, their is no confusion, but anticipation... for me to keep my word and call them back when I said I would.

The script goes like this...

Good day, this is Kendall Matthews. I return calls between 9 and 10 am, 1 and 2, then again between 4 and 5 pm. If you've been referred to me, please leave the name of the person who referred you, so I can personally thank them. You have a super-fantastic day and thanks for not keeping me a secret.

If you think I'm making this stuff up, listen to my message now if you like at 480.444.2543. Don't worry, most likely I won't answer the phone, but I will see your calling.

If my phone had email capabilities, I would add to my message that the caller should give me their email address and their phone number. Then I would just respond by email, which is what I learned from reading the 4 Hour Work Week by Timothy Ferriss.

In the past 6 years, I have never had a complaint or lost a client, because of this simple voicemail technique.

The next powerful technique is actually a road map for customer service. *Click here to continue reading*

Moving Forward,

Kendall E. Matthews

P.s. Want to read my future review of Craig Proctor? Subscribe to Kendall Matthews' Adventures In Door Knocking by Email

On March 12, 2009, President Barack Obama signed the $410 billion 2009 omnibus appropriations bill. A provision of this legislation permanently prohibits banking regulators from publishing a rule defining real estate brokerage and management as financial activities and thus permissible lines of business for federally regulated banks.

For years, CCIM Institute and NAR has opposed changes or interpretations in present federal regulations which would permit any banks or bank holding companies or subsidiaries to enter the field of real estate brokerage and management beyond properties owned by those institutions.

In early 2001, the Federal Reserve Board and the U.S. Treasury Department published a proposed regulation that would let national bank holding companies and financial subsidiaries of national banks engage in real estate brokerage and management.

Since that time, Congress has passed several temporary bans on banks entering the real estate brokerage and management fields. The legislation signed by Obama will permanently prohibit banks from engaging in real estate activities.

Moving Forward,

Kendall E. Matthews

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Attached is my book report for this week – Little Black Book of Connections by Jeffrey Gitomer – a book that shares ideas and strategies for networking your way to rich relationships.

Not only do you get some great ideas in this book, but you then have access to a website that provides even more ideas. If you are serious about growing your sphere and business, this is a MUST READ.