Lu Kalaj

Motivated, Determined, UnMatched Service

EXPERIENCE:

5/08 to Present Trillium Teamologies, Inc., Royal Oak, MI

Position: EXECUTIVE ASSISTANT/OPERATIONS MANAGER

11/07 to 5/08 New Horizons Computer Learning Center, East Lansing, MI

Position: TRAINING CONSULTANT/ACCOUNT EXECUTIVE

3/09 to Present Vision Group Realty, LLC, Brighton, MI

5/07 to 2/09 The Michigan Group/REMAX-Platinum, Brighton, MI Position: REAL ESTATE AGENT

2/06 to 3/07 RS ELECTRONICS, Livonia, MI Position: INSIDE SALES MANAGER

•- preparing and meeting sales budgets, utilizing database applications,

•- recruiting, training new employees, conducting performance reviews, and motivating,

•- coordinating promotional events, product training sessions, and vendor managed programs,

•- account development, lead generation, making sales calls, and customer needs analysis,

•- quote generation, proposals, pricing, customer follow-up, and marketing initiatives,

•- maintaining client relationships, process improvement awareness, and team collaboration.

5/03 to 2/06 Kalaj Development, LLC, Brighton, MI Position: BUILDING SUPERVISOR

•- source, negotiate, and maintain contract with vendors and contractors,

•- maintain competitive bid process, and monitor job cost reports,

•- assure building code compliance, and knowledge of blueprints, red lining, and takeoffs,

•- working knowledge of quality cost estimation and value engineering,

•- strong negotiation skills, with database maintenance in MS Word and Excel.

7/00 to 5/03 RS ELECTRONICS, Livonia, MI Position: COMPUTER CONSULTANT

•- Computer Training of MS Explorer, MS Exchange/Outlook, MS Excel, & Internet Explorer

•- Computer Needs Analysis prior to computer training

•- MS Access (utilizing Visual Basic, and SQL) Relational Database Design,

•- Computer Help Desk Support before and after training and database design

•- IT Processing and Application Audits,

•- Database Administration, and Document Implementation.

10/96 to 5/00 Modis, Inc, Southfield, MI

Contracted to: Volkswagen of America, Inc., Auburn Hills, MI

Position: CORPORATE COMPUTER TRAINER

•- conduct corporate computer training, and facilitate the new-hire orientation program,

•- prepare instructional materials and training handbooks,

•- deliver classroom and one-on-one computer training, and evaluate training effectiveness,

•- consult with internal customers to identify specific training needs,

•- develop, source, and select relevant learning interventions,

•- implement course design and analysis of the impact of the training utilizing MS Access

•- research, design, learn, and select new training programs, and instructional methodologies,

•- reinforce learning by selecting and utilizing various training media

9/95 - 10/96 Progressive Tool & Industries Co., Southfield, MI

Position: COMPUTER ADMINISTRATOR / SUPPORT

Responsible for all administrative, coordination, and office managerial functions for the Computer Center, while effectively managing, delegating, and team building within the Computer HW/SW Department. Duties included supervising 5-man help desk staff, providing leadership input in human resource issues, information and internal systems, and facilities management. Also, actively involved in day-to-day operations of the help desk, special projects, and PC training activities. Job function emphasis was troubleshooting DOS and Windows, PC hardware, Windows-based applications, and networking. Strong understandings of computer memory techniques were required. Other duties included advising employees on technology needs, on-site one-on-one hands-on training for end users with the ability to listen, solve problems and communicate solutions.

5/91 to 10/95 CDI Computer Services, Inc., Madison Heights, MI

9/93 to 10/95 Position: OFFICE MANAGER

Responsibilities include but not limited to:

- Maintaining office services by organizing office operations and procedures; preparing payroll; handling purchasing and accounts payable functions; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions; Providing historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records. Completing operational requirements by scheduling and assigning employees; following up on work results.

- Maintaining office efficiency by planning and implementing office systems, layouts, and equipment procurement, while meeting cash requirements by maintaining supply of petty cash/money on hand.

- Designing and implementing office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments. Keeping management informed by reviewing and analyzing special reports; summarizing information; identifying trends. Ensuring compliance with internal controls by auditing and verifying records, reports, and practices.

•- Developing comprehensive training materials and programs; while conducting needs analysis, designing learning objectives, and working with subject matter experts; Coordinating seminar event details, while completing training and seminar registration duties; Using and teaching several popular software packages in Windows and other PC environments.

5/91 to 9/93 Position: EXECUTIVE ASSISTANT

Responsibilities include but not limited to:

- Maintaining schedules and calendar's for all executive management; Coordinating and preparing meetings, agendas, and follow-up minutes to meetings; Providing back-up for all interoffice administrative positions; Acting as liaison between recruiters and candidates, account executives and employers, field representatives and employees, and customers and managers; Coordinating all office automation equipment for purchase, maintenance, etc.; Generating weekly/monthly activity/requirement reports within the MORRIS, PARADOX, and MICROSOFT ACCESS database systems; Dictation and transcription of meeting minutes off laptop computer and transcriber; Typing resumes, quotes, letters, office correspondence in word-processing package WORDPERFECT under UNIX, MICROSOFT under WINDOWS; Implementing record management functions: Tracking/logging/updating/ copying/filing of accounts payable, tuition reimbursements, expense reports, bonus', invoices, purchase orders, rate changes and accounts receivable.

Real Estate, Property Management, Business and Computer Savvy,

Out of 18 years experience, ten years demonstrated supervision, design and development, and training skills, with the ability to work in a fast paced environment. My interpersonal skills are measured by my attitude, which include working well with people, possessing excellent written and verbal communication, and demonstrating organizational abilities. I take ownership of my duties and responsibilities, while making decisions appropriately and knowing when to filter decisions upward. In addition, I'm an exceptionally hard worker with very good analytical insight to problem resolution. I have acquired an adept natural technical talent and believe that establishing relationships and goals are key factors to success. Furthermore, I'm capable of working in a detail-oriented, team environment while multi-tasking effectively.

Testimonials

My subordinates assess my skills this way:

•¨ Highly self-motivated and optimistic.

•¨ Skilled at Team building while maintaining excellent relationship building skills.

•¨ Exceptional Positive attitude and inspires excellence in others.

•¨ Excellent communicator with strong social and interpersonal skills.

•¨ Develops Trust and Respect with others while embracing accountability for self and others.

•¨ Listens and Plans well, and always On-Time with assignments and commitments.

My peers assess my abilities this way:

•¨ Provides good customer service, and able to provide solutions, not just a sale.

•¨ Builds on experience and puts into a system. Looks for ways to improve the system.

•¨ Keeps people on task, enjoys motivating others, and solidifies the team.

•¨ Works best as part of a complete team. Leads by getting the group to participate.

•¨ Adept to handle priorities, budgets, plans, logistics, while compiling available data.

•¨ Effectively communicates verbally and very thorough in documenting.

My superiors assess my performance this way:

•¨ Strong work ethic, while consistently exceeding expectations and goals.

•¨ Very detail oriented, organized and smart.

•¨ Displays positive high energy and uses it to motivate which becomes contagious.

•¨ Very computer literate, especially in the Microsoft products.

•¨ Has thorough knowledge of computers, direct reports, and processes.

•¨ Can work without supervision.