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Poetic Voices II at Rock Point Books, Chattanooga

Come tonight to enjoy readings from some of Chattanooga's local writers. Rock Point Books is holding theRock Point Books second Poetic Voices tonight from 6 to 8.

Sheduled writers are:

Bruce Majors a finalist for an Indie Excellence Award in the 2007 book awards competition

E. Smith Gilbert has published extensively in the United States and Great Britain.

Ray Zimmerman his poem Glen Falls Trail took second place in the Tennessee Writers Alliance poetry contest, and the reading was part of an awards ceremony. He edits the literary newsletter, Feed Your Brain. He is a former president of the Chattanooga Writers Guild.

After these scheduled readers, the microphone will be open to anyone willing to share their writing.

Rock Point Books is located at 401 Broad Street. It is a great sponsor of reading in Chattanooga, offering public readings, children reading, book clubs, book signings.

On May 30 Tim Hollis will be present for a book signing of his See Rock City . He covers the history of some of the great spots in this local site, as well as the story behind the "See Rock City" marketing campaign.

Who-Fest This Weekend, Memorial Day in Chattanooga at Renaissance Park

Who fest Memorial Day in Renaissance Park, Chattanooga

The Who-Fest is this weekend. Saturday and Sunday, Memorial Day Weekend, at Renaissance Park. 10am to 6pm. It is an art and music festival sponsored by the Winder Binder Gallery of Folk Art. The festival is "a two day celebration of Folk, Outsider and Self Taught Art."

Over 70 artists have registered booths. Various music acts will perform beginning at 11am on both Saturday and Sunday.

Winder Binder Gallery sponsors many art event in Chattanooga. These events are just part of the reason Chattanooga has become recognized as one of the top cities for the arts.

1890's Day Jamboree, Ringgold Ga, Memorial Weekend May 22 and 23

Memorial Weekend Celebration! 1890's Day Jamboree!

Parade and Fireworks!

Fiddlers, Guitars, and Clogging Contest!

Southern and Contemporary Gospel Night!

Car Show!

Beauty Pageant!

Arts and Crafts!

The weekend begins Friday at 5:30 Friday with Southern and Contemporary Gospel. Kiwanas Club pancakes Saturday at 7:30am. The parade starts at 11:00am. The car show is at 1pm and the beauty pageant is at 6pm.

Fireworks at 9:45pm.

The website has the full schedule and contact information. Come spend Memorial Day in Ringgold, GA at our 1890's Day Jamboree.

Tina Christein Ends Term as President of TNAMB

Congratulations to my friend and fellow worker, Tina Christein. She has just ended her term as President of TNAMB (Tennessee National Association of Mortgage Brokers). It has been a challenging year for all Tina Christein, TNAMB Past Presidentmortgage brokers and for the associations that represent us.

Some of the issues have been originator licensing, loss of membership from closed mortgage brokers, loss of lenders and programs, tightening mortgage lending guidelines, changing disclosure requirements, HVCC appraisal guidelines, Congressional and HUD scrutiny on lender paid premiums.

Tina has worked hard, focusing on strengthening the state association. She will now act in a new capacity of Immediate Past President.

Chip Langley, another Chattanoogan and also a friend, has taken over as President.

Here is the TNAMB press release.

Tina Christein with American Acceptance Mortgage in Hixson was installed earlier this month as the Immediate Past President with the Tennessee Association of Mortgage Professionals for the next year. The Tennessee Association of Mortgage Professionals, chartered in 1995, is the only statewide industry-supported association dedicated to advancing the knowledge and understanding of the mortgage broker and banker profession throughout the state of Tennessee. In doing so, TNAMP strives to educate and inform the public, legislators and government agency officials regarding the many valuable services and benefits mortgage professionals provide to home loan borrowers.

Tina Christein continues to serve as a leader in the mortgage profession in Tennessee in advancing the level of professionalism in the mortgage industry. Recently, the state of Tennessee joined many other states around the country requiring licensing, fingerprinting, background checks, testing, pre-licensure course work and continuing education for all residential mortgage professionals regulated by the State of Tennessee Department of Financial Institutions. TNAMP has been the driving force to put these additional professional requirements in place by the Tennessee Legislature and Governor over the past 12-18 months. The goal of TNAMP is assure all Tennesseans that all state-regulated mortgage professionals are trained, tested, checked-out and up-to-date when helping their customers with their mortgage transaction.

Tina Christein can be reached in Chattanooga at 423-899-6898 or TChristein@AAMonline.com. The Tennessee Association of Mortgage Professionals can be contacted at 615-302-0001 or at www.TNAMP.com.

Loan Officer Good Client Service - Just Courtesy and Care

Top on the list of customer complaints about loan originators is "Returning Phone Calls." Yes, it is still Sandy Houston, American Acceptance Mortgageapparently a customer service problem iin our industry.

One of our loan officers at American Acceptance Mortgage, Sandy Houston, told me today that she had a received a call from a new client a few days ago. The customer had called another company and asked about an FHA loan. Evidently the loan officer went straight to the application, but never called back.

She later called the manager, who promised to call her back the next day. No call back.

She called Sandy, two days ago.

Sandy did not jump to the application. She discussed the client's wants. She reviewed program options. She was able to make a real estate agent referral. She made certain that the client had all of her objectives and questions addressed. Sandy then set up a time to call back.

She followed up with the real estate agent who got the referral.

She followed up with the Happy Customer at American Acceptance Mortgageclient.

The client was happy with the real estate agent referral, and she asked for an application package. She thanked Sandy for the help and all the information.

Now Sandy has the full application, and an approved loan. Waiting for the real estate agent with the referred buyer to find an house.

Sandy is my hero.

Way to go Sandy.