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Tom Barker

Credit Repair

07-06-09
Tom Barker

I recently received an application from a young lady who had some obvious issues with paying her bills. This is someone who has shown little ability to be responsible with her obligations and she was now attempting to purchase a home. The gentlemen who referred her to me wanted me to put her into credit repair.

I am a fan of a couple of reputable, attorney backed credit repair organizations and have no problem referring a client to them if they need some work done on their scores. I reserve this for someone who has shown the ability and willingness to pay on time but may have hit a speed bump (illness, temp. loss of work, etc.) In my opinion credit repair should not be used for someone who can't or won't pay their bills on time.

If we as an industry push people into credit repair just so they can buy a house or do a loan, what does that say about us? Credit repair is a tool to be used and can be a valuable one. But it must be used responsibly.

Tom Barker

Baltimore Mortgage Online

Metropolis Funding

Partnerships

06-23-09
Tom Barker

I have recently ended a referral partnership with someone who I have worked with for some time and have become friends with over the years. Unfortunately our partnership was turning into a one way street. I was spending my time and efforts marketing to FTHB and referring qualified, interested clients to him, but was receiving nothing in return. It took me several months to realize that I had become his own personal marketing assistant.

In my opinion, a referral partnership needs to be a two way street. In these tough times we need to work together so we can not only get by, but we can all prosper.

It was a hard lesson to learn but one that I feel we can all beneift from.

Tom Barker

Baltimore Mortgage

http://baltimoremortgageonline.com/

Is Your Loan Officer Making You Money or Costing You Money?

11-03-08
Tom Barker

I just got off of the phone with an Agent that I have just started working with and have to admit that I am embarrassed for my profession. Unfortunately the story that I heard from him is one that I hear all too often. During every initial conversation that I have with a Real Estate Professional I ask the same question. "What challenges have you had in working with Loan Officers?" And I always get the same responses:

> I have no idea what's going on with my client's loan application (communication)

> My closing was delayed because the loan was not done in time

> My client blamed me because the terms of the loan changed at closing / My client had to bring more money to closing / The rate was an adjustable not a fixed / etc.

Unfortunately these are pretty standard and I hear them often. I usually will ask two more questions. "Why do you still work with this loan officer" and "How does your loan officer help you grow your business?"

The answer to the first questions is usually "I have worked with them for a couple of years and know what to expect" or "all LO's are the same."

I got news for you...not all LO's are the same and you shouldn't stand for this behavior. Agents used to tolerate behavior like this from LO's because there were so many different loan programs and rates and costs that one LO could get a loan done that the next LO couldn't. Today we all have the same loan programs and the same lenders. With business as tight as it is and every deal being important, you should not stand for this behavior from anyone involved with the transaction. Every hand that touches a deal needs to communicate and be professional. More then ever our business is about relationships and not transactions.

If this describes your LO, fire them and find another one. Believe me, there are plenty of good ones out there that would love to work with you.

As far as growing your business...the only answer I usually get to that is dead air. If your loan officer is only coming to you with his or her hand out asking you to give them your deals and not reciprocating, then you need to find another LO.

For too long LO's were taught to take, take, take, and never give, give, give. Again, it is too difficult out there for you the agent to be doing all the work and the LO reaps the rewards from your marketing, relationships, and hard work.

There are Mortgage Professionals (not LO's) that know how to help grow your business as well as theirs. These people have the same goals as you and are willing to work their butt's off for you. Find someone who has the same goal as you and is willing to work to get it and you will see an increase in your business.

I apologize to anyone who has had to deal with one of these less then professional LO's and hope that we can all work to together for a profitable 2009!