Ashley Connolly

MEET THE WELLGIRL

Ashley Connolly

Operations Manager

Northeast Water Wells Inc

1-800-562-9355

http://www.wellguy.com/

ashley@wellguy.com

Ashley has been an active member of the water industry for over 10 years and is third generation in the water industry. Currently Ashley is a Certified Water systems Operator in the State of NH. Her dedication lies in consumer education. Her blogs are full of consumer information, tips and maitenance information in regards to the water industry. Ashley also has a passion for green technology and will showcase her favorite "green" products tips and tricks. If you have any blog ideas or information that you would like showcased on our blog please do not hesitate to contact Ashley via email at Ashley@wellguy.com.

Water Works Operator, Combined Grade 1A May 2011 – Present (9 months)

Northeast Water Wells Inc Secretary February 2009 – Present (3 years)

Operations Manager and Real Estate Transfer Specialist Northeast Water Wells January 2000 – Present (12 years 1 month)

Secretary Massachusetts Ground water association March 2011 – October 2011 (8 months)

Director Massachusetts Ground Water Association January 2010 – March 2011 (1 year 3 months)

Member and contributor to Leadership Institute Water Systems Council September 2010 – January 2011 (5 months)

Programs Director Anctil's Martial Arts January 2004 – August 2004 (8 months)

Assistant to Finance Department Synchronicity August 2000 – June 2001 (11 months)

Northeast Water Wells has been providing quality water systems throughout Massachusetts and New Hampshire since 1966. We are fully licensed and insured in both states. Being a third generation company Northeast Water Wells focus has always been on the complete system beginning with the well and continuing with our ongoing customer support.

Northeast Water Wells Real Estate Inspections and so much more

At Northeast Water Wells Inc we are commited to helping you protect your most important asset ...your home. Its critical when purchasing a home to compile as much information as you can prior to making the decision to purchase your home. You hire a home inspector to access the home from top to bottom, however the water system is often times overlooked. In some cases the water quality is checked or the system is run for a brief period and the water system is passed as adequate. It is imperative to run a complete system flow analysis which in most cases takes a minimum of 2- 4 hours to attain. Running a system for an inadequate period is going to give you less than desireable result, which could mean for you the homeowner running out of water in mear minutes of opperating the system meaning time and money lost. Its also critical to have a complete pumping system analysis done if the pump and tank is showing signs of age or is malfunctioning this could be a costly repair or mean expensive power bills. At Northeast Water Wells not only do we understand the complexities of the issues that could present themselves at the time of a real estate transfer but we also understand that time is of an essence. Our qualified staff is available via cell and email up until 10:00 PM to answer any last minute questions that may present themselves.

We are the only water well company to have been featured on This Old House our last project with them being the Carlisle house in MA.·

What our clients have to say.

Ashley,

Thanks for having Jim come out and repair our well yesterday. I learned quite a bit from him and gained some helpful insight into its’ operation. He worked straight through and I just wanted to let you know it was a job well done.

Jon Woitkowski

Maintenance Supervisor

Ashley,

I just wanted to put in writing how pleased I am with your company. And per our conversation, you can put my testimonial on your web site, feel free to tweak what I say to make you guys look great because you are!

My well pump ceased at about 1:00 in the afternoon on Wednesday, July 7. The temperature outside was over 100 degrees and I had guests staying at my house from Florida. No water, no showers, we were all miserable. I phoned a well company (not to be named) and was told that no one was available to come out to my house, that the workers were "beat."

I then phoned your company. A woman named Ashley answered the phone and was very pleasant. She took my information, and told me she would do her best to try to get someone out to my house.

By the time I got home from work at 6:30, not only were the men at my house, but they had replaced my well pump, dealt with an aftermarket warranty I had, and had water up and running. The men were polite, respectful and genuinely cared about my situation.

From start to finish, Northeast Water Wells impressed me with their customer service, work ethic and reasonable prices. I highly recommend this wonderful family-owned company.

Sincerely,
Catherine Lupoli

Northeast is the only company that I refer my clients to. It's so important to have a well evaluation done properly and these guys are the best.There is no better source of well information out there.

Rory Warren
President
Warren Home Inspections

Thanks for the awesome job on our new well, guys! And, thank you for being so flexible; doing most of it while we were out of the country so we'd haveS water when we returned. Top notch attention to detail. Thanks again!

Mike Andrews Stow, MA

Will O'Connell Thank You Northeast Water Wells. You did a great job testing my water and provided me results in a very short period of time. I appreciate your honesty and your reasonable pricing. I will be sure to use you again in the future and I highly recommend your services. Stow, MA

October 27, 2009

Northeast Water Wells

2 Tolles St.

Hudson, NH 03051

Dear Clifford,

I want to send you this project closeout letter, regarding the new well and pump system installation project that Northeast Water Wells completed at our home.

With water being one of our most truly underappreciated natural resources, it is easy to take its availability and quality for granted. That is, until something happens to change the situation. Our existing well had been generating water with marginal quantity, clarity, and with a distinct iron taste for a number of years. We had grown accustom to, and learned to live with, this far less-than-optimal domestic water supply situation. Recently, however, when the well started delivering very large amounts of sediment, in addition to the other existing issues, we made the decision that it was time to, either fix the existing well, or have a new well drilled and pump system installed.

At that point, I contacted a number of well service and drilling vendors, including Northeast Water Wells, and I asked for a site visit to inspect the existing well and to give me recommendations regarding the resolution of my water quantity and quality issues. All vendors, including Northeast Water Wells, advised me that the time and expense required to attempt to resolve the existing issues associated with my existing well did not represent a good investment of my money, and a resolution of the issues with the existing well could not be guaranteed. Only Northeast Water Wells took the time and effort to fully explain to me what the risks were, and why the results could not be guaranteed for resolving the issues with the existing well.

ubsequently, I asked two of the vendors, including Northeast Water Wells, to submit to me proposals for the replacement of the existing well and pump system. When the proposals submitted were not in a format and baseline parameter assumptions conducive to objective and quantitative evaluation and comparison, Northeast Water Wells willingly and quickly made the requested format and baseline parameter assumptions changes to their proposal, to facilitate an objective and quantitative evaluation and comparison. After completing my evaluation, I awarded the project to Northeast Water Wells, based upon a combination of weighted factors that included responsiveness, flexibility, full disclosure, cost, as well as my qualitative vendor assessment, based upon 30+ years of reviewing vendors and their competitive project bid proposals.

Prior to beginning the drilling phase of the project, Northeast Water Wells made another site visit and committed to attempting to locate the well in the property location that I requested, which was a challenging location for their drilling equipment to access, due to limited open space and the existence of nearby power and communication lines. Northeast Water Wells also committed to working around some existing underground drainage pipes that ran across the path for the excavation trench required to run the water supply pipe and electrical conduit from the well to the house foundation. Northeast Water Wells also committed to attempting to not disturb a nearby underground wire that was part of my pet containment system. Further, Northeast Water Wells committed to working with me to minimize any interruption of my existing water supply thru the accommodating a parallel, but separated, well and pump system installation. I recognized that these requests were out-of-scope items that Northeast Water Wells could have simply declined to accept, and not have tried to work with me to accommodate.

During the execution phase of the project, Northeast Water Wells performed their work and provided me with timely status updates, in accordance with their proposal. Northeast Water Wells adhered to their stated project schedule, and I was fully advised and solicited for my input that the appropriate client input and decision points during the project. The technicians who performed the work were fully competent, courteous, respectful of my home work schedule and personal property, and they even accommodated my dog throughout the project, who has a preoccupation with playing ball throw and fetch with anyone on the property. At the conclusion of the drilling and pump installation phases of the project, my property, inside and outside, was left in precisely that condition that was stated in the proposal.

Subsequent to the drilling of the well and installation of the pump system, Northeast Water Wells collected and submitted a water sample required for verification of water quality. Upon receipt of the successful water quality lab results, Northeast Water Wells authorized me to changeover to the new well and pump system, and they submitted their final invoice for the project. Upon my review of the final invoice, there were no surprises in the form of any work items or charges what were not previously identified in the proposal, and the final balance due was exactly as specified in the proposal.

Today, as we go through our routine water usage and consumption associated with day-to-day living, following the changeover to the new well and pump system, we are very cognizant of the dramatic improvement in water quantity, water pressure consistency, water clarity, and water taste. Two people can take simultaneous showers, while the dishwasher is running, without the dramatic loss of pressure at the showerhead. Our white clothes coming out of the washing machine are noticeably whiter. I can water my lawn for as long as I want, even with multiple sprinklers running simultaneously, without running out of available water from the well. My wife states that her hair is washing much better, without the use of the special hair rinsing agents. My son, with the incredibly sensitive taste buds, states that he may scrap his Brita water filter jug, altogether.

In summary, I want to express to you my family's complete satisfaction with the new well and pump system installation project that you completed at our home.

Please feel free to use this letter as you deem appropriate, as it represents a comprehensive and factual assessment of the work performed by Northeast Water Wells associated with this project, from start to finish. Also, please feel free to use my name as you deem appropriate as a reference for the project work performed by Northeast Water Wells.

Yours truly,

Joseph Garcia

Cliff, I just want to thank you for the way you listened to my concerns on the pump you installed. You're professional attitude and manner were very much appreciated. Thank you for the upgrade in warranty on my pump, it also was much appreciated. It makes me feel good to know i'm dealing with a company that is honest and has integrity. I had my neighbors asking about what happened to my well, and I will pass along to them what great service your company provided,

Thanks again,

Gary A.Atwood