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About Portsmouth's Market Square

My tip for dealing with difficult customers...Portsmouth NH Homes-Hampton NH Homes-www.patricia4realestate.com Search the MLS @portsmouth NH Homes

Patricia Aulson, REALTOR Portsmouth NH Homes-Hampton NH Homes: Real Estate Agent in Portsmouth, NH

My tip for dealing with difficult customers: Practice the Golden Rule and put yourself in the other person’s position. Always treat the customer right ..as you want to be treated.

Keep meetings productive... Keep to the list of homes you've set up showings for. Don't deviate, stick to the list.

Be sure to show Byers your listings... If you have a listing that falls into the price range that your prospective buyers are looking for make sure you include it on the list of homes to view.

My best marketing techniques... Everything I do drives traffic to my website. Whether I use print advertising, billboards or TV, we direct everyone to our website because that is where the action is.

How to keep consumers educated about today’s buying opportunities? I spend time talking/educating buyers/sellers I am working with and try to give them articles, statistics and data they need to navigate through the buying or selling process in today's market.

Stay upbeat and optimistic... I treat each new appointment with an optimistic point of view. This may be the "one" that will buy a home today so always be smiling and helpful...no matter what the story is.

Hope this post helps you confront the general public in today's real estate market!

North Church Steeple, Portsmouth NH

Shannon Aldrich ~ NH & Maine Real Estate Seacoast: Real Estate Agent in Rye, NH

North Church Steeple, Portsmouth NH

The North Church steeple in Market Square as seen from State Street. The townhouses to the front left are Porter Street and the building to the right is home to Stonewall Kitchens store and Ollie's Bakery. The steeple has recently been completely restored. My home town - Portsmouth, New Hampshire

Why Are You Pricing Your HOME Like Clothing at the Mall?-Seacoast Nh Homes-Portsmouth NH Homes-Hampton NH Homes-www.patricia4realestate.com

Patricia Aulson, REALTOR Portsmouth NH Homes-Hampton NH Homes: Real Estate Agent in Portsmouth, NH

Why Are You Pricing Your HOME Like Clothing at the Mall?

Why Are You Pricing Your Home Like Clothing at the Mall?


Pricing Property Like Clothing?Sellers who really want to sell their property NOW so that they can move on, are more involved with analyzing their price point than ever before. It seems that most sellers want to price their property with something that ends in '99'--$599,000 or $599,900, etc. Here's what I ask them:

"You're about to move to Raleigh and your Realtor® has set up a search for you through his/her MLS. Can you tell me what your price parameters are for that search? When you're searching online at night for homes in the Raleigh (or destination city of choice), what price points do you use in your own search?"

They'll say, "We're moving up a bit so, we enter $600,000 - $700,000."

"What if you were searching from $600,000 to $700,000 here in Charlotte? You would completely MISS this home in your search! Had you priced it at an even $600,000, you would capture buyers from both the $500,000 - $600,000 AND the $600,000 - $700,000 ranges. Setting the price at $599,000, will cause you to lose an entire group of buyers for your home!"

pricing property as it should be priced!

They look at me for a minute and my analytical-minded clients have an ah-ha moment! Then, they competely agree with me!

Try it, it WORKS! I recently listed a townhome in a complex that had 23 townhomes on the market when we listed. We priced the property at an "even" price and we were under contract in 10 days--last one on the market, first one off! If you searched MLS for the even number, either way (least price or highest price) you would catch this listing! When you look at the others, every one of them were 'off-beat' numbers and were missed by 1/2 of their prospective buyers.

Stop pricing your homes as though they were sale-price clothing at the mall! Use those 'round' numbers and see how it works for you. You'll instantly expand your pool of buyers!

Your sellers will love you!

Search the MLS @ www.patricia4realestate.com

Contact Patricia @ (603)944-1465-Seacoast NH

Is Customer Service Hurting Your Buesiness.....Hampton NH Homes-Portsmouth NH Homes-Seacoast NH Homes- www.patricia4realestate.com

Patricia Aulson, REALTOR Portsmouth NH Homes-Hampton NH Homes: Real Estate Agent in Portsmouth, NH

If customer service, loyalty and retention our some of your goals in business, what are you doing to insure the satisfaction of your clients and past clients.customer service cartoom

In a recent visit to a major sporting goods store I had an issue being able to purchase a hunting license the day before the season started because their machine was down(found out later it was out of license paper). Approximately one month earlier I had a similar issue with the same store. As I walked out disgusted I picked up my BlackBerry and promptly left.

About 3 hours later while preparing for my morning hunt I received an @reply on Twitter and guess who? The chief marketing officer & evp e-commerce from the store searched and read my tweet. He asked about the problem, we had a short conversation (140 characters or less) and then informed me I would be contacted by someone at corporate. The next day I was contacted via email by the Director of Customer Relations who informed me that the problem had been corrected as well the store manager and regional manager had been informed of my unhappiness. She then did something unexpected. She asked for my address so she could send me a gift certificate in an effort to rebuild a relationship with me. Three days later I received a $50 gift card in the mail.

No matter what business your in I'm sure you've heard that bad news travels way faster then good news. I'm not suggesting you can BUY your customers happiness but the efforts made by this company as well as apologies and follow through certainly impressed me as a business owner. I know there are customers and issues that I've avoided and hoped they would just go away. If I had immediately confronted and defused the issue would I have retained a customer or a person friendship?

cartoon frogMy managing broker has always told me to swallow my big frogs first and the rest of the day would go so much easier. It couldn't be more true. So next time you have a difficult or uncomfortable issue to address just comfront it, be HONEST and do your best to get to the heart of the problem.

I will be spending my gift certificate today towards some new hunting boots and due to the store's follow through (not the $50) I will continue to shop there.

Stop by my website and check out the MLS anytime @ www.patricia4realestate.com "Expericence isn't expensive...it's Pricless!"

How to Gain Control of Net Income....Portsmouth Nh Real Estate-Hampton NH Homes-Seacoast NH Homes-

Patricia Aulson, REALTOR Portsmouth NH Homes-Hampton NH Homes: Real Estate Agent in Portsmouth, NH

How to Gain Control of Net Income

Net Income

Here is a quick fix to net income issues. It’s just a quick fix not a long term solution but maybe it will get you through until you get the help you need from a CPA, Coach, Financial Planner or the CRS200 Business Planning & Marketing class. Here is the disclaimer; I am no CPA, Tax Accountant or Financial Planner, I am just a well battered REALTOR® who learned his lesson.

Early on in my real estate business I did pretty well considering my young age of 22 and the small Wisconsin town I was in. It wasn’t long before I averaged a transaction a week, an average of 10 days on the market and a 99% list price to sales price ratio. Respectable stats but I was spending 60 hours a week and netting about $13,000 a year back then. I could have done better in fast food.

I was sitting in yet another marketing class searching for that magic bullet and something hit me. It must have been obvious to the instructor because he stopped at the lunch break to ask me what the matter was. Frankly I almost cried. I spent the next 30 minutes of this instructors lunch hour pouring out my heart, I described how I was doing this and that . . . all the latest and proven marketing techniques. Frankly I didn’t need another marketing technique and he gathered that. What I needed was to get immediate control of my finances. And this is what I learned from Senior CRS Instructor, Chuck Bode almost 20 years ago.

Open a dedicated business checking account, if you haven’t already. Keeping your personal and business finances separate is the first step to control and a good recognized bookkeeping practice. When you get commissions from your closing or broker, this is where the funds go first.

Write yourself a check for 40% of the GROSS COMMISSION INCOME from your business account. Give or take a percentage or two, 40% is the minimum NET INCOME that you demand in exchange for your investment of time and proactive organization in this business.

As a rule of thumb, whether you’re 100% split, 50/50 split or somewhere in between, about 60% of every gross commission dollar will likely go towards operating expenses and costs of sales, leaving approximately 40% for net income/personal budget. A 50/50 split example might look like this. 50% of gross commission income is held back by the broker as costs of sales and about 10% of gross commission income is spent by the agent towards operating expenses. A 100% example might look like this. 100% of GCI is received by the agent and about 6% is spent toward franchise fees and 54% is spent as operating expenses. There can be as many different examples as there are agents but let’s get the big picture then talk details with the CPA, Broker and Financial Planner.

Hold those expenses accountable BY CHOICE OR BY FORCE! It’s hard to spend money on unnecessary marketing and business expenses when you pay yourself the 40% first. When there is no longer excess money to pay business expenses you tend to quickly identify the expenses that do not produce the return required to make your investment in them worthwhile.

Open a savings or money market account for income tax deposits. Taxes are a necessary thing that is usually done when you are making money.

Deposit 20% of your net income into your tax savings account. Take the 40% that you put into your personal checking and multiply it by .20. Until you get back with your CPA, 20% of NI will help you get close to the money that needs to be set aside for tax deposits. Get used to putting the money aside first. Paying more taxes is usually a sign that you’re making more money. Lack of discipline here just causes unwanted stress.

Transfer 20% of your NI to Debt, Reserves or Retirement, in that order. If you have debt at a higher interest rate then your retirement is earning, it’s likely best to retire the debt before funding retirement.

If you ever experienced life “debt free” you know how it improves your quality of life. Having six months worth of NI in reserves compounds that quality of life. Give it a try. If you are not fully satisfied, you can have your money back!

There are few exceptions to the fact you must fund your retirement. If you don’t fund your retirement now, when will you? The sooner you start the more it can compound for you. Our unique situation selling real estate offers us some of the best opportunities to leverage retirement funds into real estate investments. Start saving those down payments, keep your eyes peeled for those “on sale” opportunities and attend CRS204 Investing in Residential Real Estate for both you and your clients.

Live within you budget! Have a budget and stick to it. If you spend 110% of your net income now, you will likely spend 110% when you make twice as much. That’s just how it works. Get it under control no matter what.

Tithe 10%. I couldn’t possibly know where you’re at with your maker but I know mine. Give back 10% to help make this world a better place it will return to you in more ways than one . .

Check out my website @ WWW.Patricia4RealEstate.com to SEARCH the MLS