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What do you look for in customer service? Is it a smiling face, going the extra mile, bringing a cup of coffee? I'll tell you what I like.
I'm sitting at the Power Kia Customer Lounge in Salem, OR. As the proud owner of a pre-used Kia Optima, let me tell you, these people know customer service. When I first brought the car here, I was a new owner & had a problem with the driver's door - it wouldn't open. They went above & beyond, looking it over for me and asked if my timing belt had been replaced. Turns out that it hadn't, and if I had gone much further, I could have had major damage done to my car. They didn't push me to have something done, they educated me. They showed me what needed to be done for my safety and why it needed to be done.
I like to look at my real estate business the same way. If I give my clients great customer service, they're going to tell others about it. Who knows - they might even blog about me! :) If my client wants to buy a house, I want to help them understand the process, not just drive them around to different houses and say, "Do you like this one?". With sellers, I work at exploring all options, not just the everyday "list your house on the MLS and see what happens". I love to think outside the box. In fact, just today, I wrote up a reverse offer on one of my listings, hoping that we can get it sold. Is that the norm? Not really. Do all brokers do this? Definitely not. But there are those of us out there that do!
So whether you're looking to buy a home or sell a home, pay attention to the customer service. Ask your friends if they know someone - even interview the agent. Tell them the top 3 things you're looking for in an agent & be honest. You will be working with this person for a while & they're going to know a lot about you. It's important that you have a good and comfortable relationship with your agent.
Kristin Smith
Keller Williams Realty Mid-Willamette
www.callkdsmith.com ~ kdsmith@kw.com ~ 541-497-6510
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Sometimes a home with a great floor plan and location can go unnoticed on the MLS . . .

A few changes can make a dramatic difference and create that all important favorable first impression!
A room that isn't used for it's original purpose, such as this dining room -
Can be confusing to buyers and won't create an inviting image -- one that speaks of family dinners and a cozy haven.
And even rooms that may be small and seem insignifcant . . .
Can have a huge visual impact -speaking of a quality lifestyle that these walls hold.
How much is it worth to you to have an updated look online and one that
creates a desirous impression in person as well?
This realtor paid for a staging consultation for her clients. Through our do-it-yourself checklist and a items from our accessory rental this great updated look was achieved. It's now one that craves and receives attention -- and we are confident that offers will follow soon!
Make sure your listings are attention ready with the help of Creative Concepts and Contracting - a full service home staging company in Salem, Oregon. Whether it's a full remodel or help with a paint color choice, we can help you achieve the look you love.
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Yesterday President Obama signed into law the Economic Stimulus Package. Here are some of the highlights: Brought to you by Eric Skinner of Corvallis Metro Mortgage....
Tax Credit for Homebuyers
This is the biggie right now. First-time homebuyers who purchase homes from the start of this year until the end of November 2009 may be eligible for the lower of an $8,000 or 10% of the value of the home tax credit. Remember a tax credit is very different than a tax deduction - a tax credit is equivalent to money in your hand, as opposed to a tax deduction which only reduces your taxable income. The tax credit starts phasing out for couples with incomes above $150,000 and single filers with incomes above $75,000. Buyers will have to repay the credit if they sell their homes within three years.
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Additional Housing-Related Provisions
Landmark Energy Savings - This provision provides $5 Billion for energy efficient improvements for more than one million modest-income homes through weatherization. According to some estimates, this can help modest-income families save an average of $350 a year on heating and air conditioning bills.
Repairing Public Housing and Making Key Energy Efficiency Retrofits To HUD-Assisted Housing-This provision provides a total of $6.3 Billion for increasing energy efficiency in federally supported housing programs. Specifically, it establishes a new program to upgrade HUD-sponsored low-income housing (for elderly, disabled, and Section 8) to increase energy efficiency, including new insulation, windows, and frames.
Expanding Housing Assistance-This provision increases support for several critical housing programs. It includes $2 Billion for the Neighborhood Stabilization Program to help communities purchase and rehabilitate foreclosed, vacant properties.
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More Help for Homeowners in the Future
Another thing to keep an eye on in the coming weeks is President Obama's plan to help struggling borrowers before they are faced with a default on their mortgage. According to reports, the Obama administration is discussing plans to help borrowers who are struggling to stay afloat, but who have not yet fallen behind on their payments. At this point, details are scarce; however, reports indicate that President Obama is looking to spend approximately $50 Billion to directly help homeowners before they face foreclosure and financial disaster. While this is good news for individual homeowners, it will likely be good for the housing industry as a whole, as it could help to stabilize the market.
Best Regards,
Eric Skinner, Loan Officer
815 NW 9th Street, Suite L-196
Corvallis, OR 97330
541-760-7376 office
eric.skinner@metrocitiesmtg.com
www.corvallismetro.com
A promise made builds hope, a promise kept builds trust. Great service is my promise!
Eric is a loan Officer and works out of the Keller Williams Realty Mid Willamette offices in Albany and Corvallis. Kaire Downin is a licensed broker in the state of OR and is working with Keller Williams Realty Mid Willamette. Each office is independantly owned and operated.
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Months of Inventory Calculation based on the rate of sales/pending sales in the previous 90 days.
Albany
Corvallis
Lebanon
Last show: 14 February - Dave's overview of strategies for buyers and sellers in today's dynamically changing housing market and a review of some of the components of the Stimulus Bill that will affect real estate on a national, and local level
Upcoming Guests Scheduled:
Are you a First Time Home Buyer? Do you want to participate in Real Estate Talk? Dave is looking for someone to go through the process "on the air" by working with him, and letting the listeners know how things are going throughout the entire process. The person(s) selected will receive some nice gifts as a way of saying "thank you." Jay Chase Inspections will provide the Pest and Dry Rot Inspection at no charge to the buyer(s) selected for this program. Corvallis Moving and Storage will provide the Local Move (packing not included).
For more information, contact Dave at realestatetalk@kgal.com.
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Months of Inventory Calculation based on the rate of sales/pending sales in the previous 90 days
Albany
Corvallis
Lebanon
Last show: Thursday 29 January - Grayson Fidler, Grayson Fidler Construction will be Dave's guest to discuss new construction with a custom builder, remodeling and upgrading your current home, and new legislation in Oregon regarding energy standards. *Encore airing on Saturday 31 Jan.
Upcoming Guests Scheduled:
5 Feb - Chris Ingraham, VP of Sales for DR Horton. Chris will be talking with Dave about the big Grand Opening at the newest North Albany neighborhood - Benton Woods.
Later in February - Shelly Garret, Lebanon Area Chamber of Commerce will be in to talk about the economic outlook for Lebanon and Ken Marshall, Corvallis Realty and Investment on commercial projects and rehabs
Are you a First Time Home Buyer? Do you want to participate in Real Estate Talk? Dave is looking for someone to go through the process "on the air" by working with him, and letting the listeners know how things are going throughout the entire process. The person(s) selected will receive some nice gifts as a way of saying "thank you." Jay Chase Inspections will provide the Pest and Dry Rot Inspection at no charge to the buyer(s) selected for this program. Corvallis Moving and Storage will provide the Local Move (packing not included).
For more information, contact Dave at realestatetalk@kgal.com.
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